OnPay has been a great payroll service… OnPay has been a great payroll service for us. They are dependable and the website interface is easily navigated. Their customer service is wonderful as well, for the very few times I have actually had to use it. A far cry from our previous payroll service. I am so glad we made the switch.

8 weeks to get a Customer Service Response I received a notice that my 940 taxes were underpaid and were incurring penalties. I sent the notice to OnPay with no response. When I asked for an update on the ticket I was told it would be 8+ weeks before someone would respond to me. When I asked to speak to a supervisor I was told they would put in the "request" but couldn't guarantee that someone would call. If I had known how poor the customer service was at OnPay I would have gone elsewhere.

I haven't tried any other payroll… I haven't tried any other payroll options. We found OnPay after researching the subject online. Been using it now for two years and it has been absolutely dead easy from the start and I have no training in bookkeeping, accounting, QuickBooks, etc. The interface is very intuitive. I handle all our employee payroll needs each week in about 5 minutes. Pay goes out via direct deposit. OnPay automatically takes care of all the details. And anytime I've called tech support they were extremely friendly, knowlegable, and able to answer any questions and solve the problem. I give them an A+.

This company has fallen off over the… This company has fallen off over the years. My small business missed one payment for them and was completely locked out of the account(Snow storm and pandemic effected earnings). When paying the restore fee of 1200 dollars they would not allow me to run payroll anymore. For one mistake. Customer service was garbage as well.

OnPay is the best!!! OnPay is always so professional, courteous, and helpful. The agents I speak with are very easy to work with and are sure to help answer any questions you may have. I have loved their customer service. My OnPay account itself is also extremely user-friendly, even for someone who has never worked with payroll before! 10/10 recommend!