Family Reunion in Portugal Several years ago we had a wonderful small family tour customized by Portugal.com to our specific requests. Our tour guide Nuno was great...historical knowledge impressive, choice of restaurants phenomenal(some of the best Portuguese meals ever), and always kept the group moving with the itinerary. Travelling in a small tour bus was a new experience as we were able to get through narrow city streets and see so much that you would not normally be able to see in any other way but walking. Especially memorable, we travelled down a majestic terraced hillside laden with grapevines on the way to Porto...it was breathtaking! If you are traveling to Portugal and you have limited time to see it all...book a trip with Portugal.com and let them do the legwork. You will not be disappointed!

A less than perfect experience The booking agent for our Portugal trip was Portugal.com, while the actual tour operator was Cityrama Gray Line. Our troubles with Portugal.com began during the booking process. The response toour questions took days, and some questions were never answered. Nevertheless, we saw a number of positive reviews so we finally went ahead. Portugal.com accepted our deposit. We discovered several days later that this did not mean that our trip was confirmed. By this time, we had booked our flight separately. Eventually things worked out, but the early signs were not so good. Once the tour started, there were a number of irritating glitches, but I’ll focus on the most egregious. Our tour itinerary covered the northern part of Portugal. In choosing the tour we wanted to avoid the religious sites. So when the tour actually started we were surprised to find that the itinerary had been changed. Instead of seeing a number of towns in the north we would be spending a couple of days going to the pilgrimage site of Santiago de Compostella, a distant religious shrine in the north. It turned out that two different itineraries had been sold, but both groups had been incorporated into the same tour bus. The result was pandedonium...everyone of course wanted to have the tour that they had signed up for. To Cityrama Gray Line’s credit, they eventually decided to split the tour, so that everyone got more or less what they bargained for. But, you can imagine the chaos and the irritation and the hours of rescheduling arrangements. Nevertheless, the tour was generally good value, and we have no complaints in that regard.They did tend to cram too many sites into a single day, so that there really wasn’t enough time to wander around and really see some of the terrific places that we visited. We plan to go to Portugal again to see the south of the country, but I have to say I don’t think that it will be with Portugal.com and Cityrama Grey Line.

Excellent itinerary Portugal in Depth Portugal is a country we have discovered and have enjoyed tremendously on the 11 day Portugal in Depth tour. The tour is well structured, good itinerary. We were "wowed" by the sites chosen. They were educational with just enough history. The hotels chosen were luxurious, confortable and we were pleased to try a pousada in Viseu. Meals provided were good and gave us an opportunity to taste typical Portuguese food. Hotel Mundial in Lisbon is well located and close to all activities and restaurants. We were pleased to stay an extra two nights after the tour and to discover Lisbon deeper through a hop-on hop-off pass. Our guide Pedro has a lot of experience, is courteous, and shared his love and knowledge of the country. He made a good team with Luis the driver. Thank you Antonio for giving us above average care before and after the tour.

The Best of Portugal.Com One click and that was the start of my adventure. My time and experience was nothing short of awesome, my emails were filled with knowledge, wisdom, suggestions, politeness and kindness.. My tour consultant an expert in his knowledge and more than helpful and courteous. When we got a little lost in Spain, no one stopped looking until it was verified we were safe and sound..Another sad thing about this holiday ending is so too do the constant emails..always cheered my day up.. I thank Antonio at Portugal.com... THE BEST

Excellent service and great trip! We were a group of 6 and made a last minute reservation for a 9 night Lisbon and Villages tour as we was interested in driving through Portugal but knew nothing about it. I contacted Portugal.com and got all my questions answered and booked our itinerary without a flaw. Great suggestions. Wonderful trip specially the drive towards Marvao and up to Guimaraens. Porto was wonderful...heck the all country was wonderful. Very professional group. I would definitely recommend this company and I'm looking forward to book again to visit Algarve next year.