The agent was very good , company policy can do minor changes The agent was very pacient and had the best intention to help her name was Myra The company had a policy to veryfi your identity with pictures of your card and ID which made me feel a bit uncomfortable With smaller changes on the company policy and the great agent that helped it would have been the perfect experience Still at the end I was happy with the results because of the great help from Myra

Very good experience initially, but delay in receiving tickets Very good experience. Great pricing, fast and polite customer service. Thanks to Antonio! Updated: Eleven days after agreeing to purchase, I still don't have my e-tickets. I understand delays can happen, but CS has definitely declined as the problem has progressed. John Parker is trying to help, but others have not been so responsive. I will update again when/if I get the tickets. Further updated: I finally got my airline confirmation number 15 days after I made the reservation. Both Antonio and John helped me get it settled in the end. The price really was unbeatable, but the process in getting the tickets needed some improvement. Be prepared to be persistent in follow up if you don't get your tickets right away.

Brock was very helpful in getting our… Brock was very helpful in getting our flights secured. We were trying to book through the app but it kept failing so we contacted Flightsbird through the chat. We were lucky enough to get Brock who not only helped us secure our flight but he found us a direct flight for just a few bucks more. Brock was very helpful and professional. We will use Flightsbird again in the future.

Stellar Service by Tom Lincon! I received a cancelation email and called back immediately to see what was going on. I was quite frustrated and flustered when first calling. Tom Lincon answered and was EXTREMELY patient and kind. He talked me through there entire process (twice) and remained pleasant and helpful the entire time. He even stayed on the phone with me until the end to ensure I had an easy experience. The best part. I paid the same amount and got a direct flight! Great service!!

Great customer service My itinerary has been changed twice due to the airline, and neither change was acceptable for my travel plans. The first time was just before Christmas amidst extreme weather across the country. The second time was due to grounding of Boeing jets, so customer service at Flightsbird was crazy busy, I'm sure. Both times I was super upset and Flightsbird worked with me on a solution. This last time (1 week before departure and during local school Spring Break--so few flights), I worked with Antonio and he was terrific: calm, helpful, professional. I doubt I would fly American again but I highly recommend the customer service at Flightsbird--thanks, Antonio and everyone.