Trips used to be better Trips used to be better - too many travelers who have done many trips with company - they get special treatment (private fishing w/zodiac and crew, invites to the staff dinner table, etc.), newbies are discounted or ignored. It is very 'clubby'. New staff are girlfriends of existing staff (PDA, lost sunglasses/earrings drama; one girlfriend was excellent, the other was marginal), existing staff 'forget' sunscreen and get burned/complained. Staff has become 'clubby' as well. Too bad, used to be a great experience, now it's way too much money for a marginal experience with the 'in crowd'. Felt like it was high school all over again with a gigantic price tag. Also the souvenir 'coffee table' book is now just a coffee table pamphlet....cheap.

Unexplored Australia An excellent itinerary, right up with the best we have experienced with Zegrahms in our many travels with them. They showed us an unique part of our own country in a pleasant and informative way which was better than we could have done by ourselves.

The experience could not have been… The experience could not have been better. Great accomodations, food and staff. The various expeditions planned for us often took us on the road less travelled so we avoided crowds and felt like we were seeing the authentic Iceland and Greenland. And when it came to the staff.... both those provided by the ship, those chosen by Zegraham and our Iceland guide and bus drivers were excellent. I think, though, that the main reason I choose Zegram is for the abilities of your people to assure us of a smooth and interesting trip and make us feel like treasured friends. And make us laugh. From the Cruise Director and Expedition Leader through expert lecturers and Zodiac drivers ..... all were knowledgeable, talented, friendly and fun.

True Expedition travel The best part about my expedition to the Arctic was the expedition staff/guides. They made the he most of our environment, each day seeing what conditions were like and planning the day accordingly. If conditions changed they would do everything to get us out there experience the amazing environment and wildlife. You never know when a blue whale might show up!I loved the unexpected thrills of what was unknown out in the arctic environment. I can’t wait to go somewhere with Zegrahms again.

I am experienced worldwide traveler I am experienced worldwide traveler. The ship was old and had many unsafe features including 2 flights of old slippery wooden stairs to the zodiacs. The zodiacs were old, looked like recycled military equipment. The last trip our zodiac sprung a significant leak in the bottom requiring return to ship. Because the crew had taken the cabin staff out, there were no backup zodiacs or staff to get us off at the ship. The staff were not experienced, but rather retired fisherman. They did not now how to assist passengers. The first one said I was his "guinea pig" and promptly dropped me. The "naturalists" gave terrible presentations more anecdotal than fact. The list goes on. Never again