If I could give 10 stars If I could give 10 stars, I would. Most complete, thorough, friendly, understanding, flexible travel agency I have ever worked with. Cecilia was a wonderful first contact and initial planner. Valentina and Flavia were our local Italy concierges. Our itinerary was well planned and very personalized. They were available and responsive anytime we had any issues… train cancellation, getting lost in Venice. Valentina met us at our first hotel. Venice, Florence, Rome, Sorrento. All hotels were wonderful. The private drivers for our transfers and private tours became our friends. Everything was first class and exceptional. We were totally spoiled. Memories that will last forever

We couldn't imagine a better-planned… We couldn't imagine a better-planned trip. Every aspect was considered and handled meticulously. We spent three days each in Krakow, Prague, and Munich. Each city was unique and the planning by Jayway was excellent. In each city we took tours associated with food, beer, and WWII. Got a taste (literally!) of the culture and the history in each place--and Jayway had other options if we were interested in other things. Definitely recommend using them to plan a trip to this beautiful part of the world!

Great Service! We absolutely loved working with JayWay! We did a 10 day tour of Albania starting in Tirana and then stopping in Vlora, Himara and Gjirokastra. They came up with a great itinerary and took care of all the small little details - it really took the stress out of visiting a new country. I loved the guest page they provide - we referenced it almost every day. Overall I thought they were very professional and responsive. Would definitely use them again!

This experience was apalling This experience was apalling. The travel agent ghosted me for weeks to go over the fine details of my trip to Central Europe and never fulfilled my needs to hold my hand for a 26 day trip. They were unresponsive to my requests and unable to fulfill my itinerary because they did not have relationships with tour people and vendors for my locations and requested activities. For example bike riding tours in various cities. I tried hard to work with them but I had to go elsewhere. The agent was cairn and he was a pompous ass.

18 days from Bucharest to Prague We recently returned from an 18 day trip with JayWay that started in Bucharest, Romania and ended in Prague, Czech Republic. Our local contact, Dorka, did an exceptional job in setting up our itinerary. Every driver and tour guide were very knowledgeable and spoke English very well. Our driver from our hotel in Budapest to the train station was especially helpful. He waited with us until our train arrived and then loaded our luggage in the compartment where we were sitting. The driver in Vienna met us as we were getting off the train. All the hotels we stayed in were boutique and not part of a chain. The Beethoven Hotel in Vienna had a small concert on Sunday evening and went out of their way to be helpful. This was our third trip with JayWay and we love their attention to detail and professionalism. We have recommended them to our friends and family.