Overall experience was very satisfactory so far. The only downside of the booking for my situation was that I had received a 10% off Coupon per e-mail from Auto Europe for Excellenthotels.com right AFTER the fact that I had booked with Excellenthotels and could not apply these savings anymore towards my Hotel booking unless I would have cancelled my Reservation and would have booked it again. I did not do this as I didn't want to have that hassle. It would be nice if one could take advantage of offered discounts and go back to those reservations in a certain time frame and apply such discounts. Everything else is very easy and convenient.

no email confirmation I have not recieved my email confirmation. EH292491

Excellent Price - Documentation Never Sent I had to find a hotel room for two clients of mine who had a schedule change at the last minute and didn't have time to call hotels and contacts regarding rates for tour operators. I chose Excellent Hotels because I've worked with their sister company, Auto Europe, a lot on finding really excellent prices on car rentals. I was right, the cost of the room was great! The only issue that I experienced was that I never received a confirmation email. I am not sure if all I need is the reservation numbers or if I needed a voucher for my clients so I think I will need to call to make sure.

Amazing great experience! 1st time user BUT not last time!!! Great customer service and pricing structures

Will not accommodate customer when unpreventable issues occur Excellent Hotels would not help me in any way when I was unable to make my hotel reservation due to a natural disaster. Due to hurricane Sandy my flight was cancelled and I wasn't able to make my hotel reservation, and they did nothing to help me in this situation. They would not refund my money, would not let me re-book my trip or extend my days, and did not offer me any type of voucher. The customer service was extremely poor too. There prices are good, but I would not recommend them to anyone, because they are not at all about helping or accommodating the customer.