4th is -Great basic online travel… 4th is -Great basic online travel system that you can customize pretty well to suit what you want. Prices were really competitive and a fantastic range of packages. Website is pretty user friendly too. Responsive when the query is urgent (ie travel within 48 hours), but slow response if non-urgent which is frustrating. Overall the price is spot on for what you get.

Customer service is amazing The agent is brilliant. For some reason, my return flight schedule was changed. It's very strange. The agent is very understanding and helpful. She assisted me in getting the right flight & avoiding unnecessary changes. To top it off, she promptly sent my e-ticket information and check-in details straight to my email, showcasing an efficiency that left me genuinely delighted. Kudos to the outstanding service and problem-solving skills! I'm genuinely grateful for such a positive and efficient resolution.

Professional customer service and follow up After receiving confirmation of my reservation, i recieved a phone call followed by a voicemail, and an email message saying that my credit card transaction had been rejected (i entered incorrect expiration and 3 digit code). The follow-up was every bit as through as "it used to be years ago. I called them back and gave the accurate info. Within 10 minutes I got my confirmation with Airline's itinerary code on my email. These folks were very professional and made sure that I got my flight.

Our experience with Raven White was… Our experience with Raven White was amazing. He was patient, informative and extremely helpful. We were able to make choices about the flights that he found for us and to share why certain flights might be better to purchase than others. We will fly to our overseas destination on different dates and will return on the same airline together. He was able to make that happen and we are grateful.

I tried to cancel my ticket almost… I tried to cancel my ticket almost immediately after purchasing (I was within the allotted time frame of 24 hours). David said it would take 7-10 business days. They don't answer their phone anymore when they seee me on caller ID and don't respond to emails. Total loss of my money! I am contacting my bank to dispute.