MARY WAS BY FAR THE MOST HELPFUL OF ALL… MARY WAS BY FAR THE MOST HELPFUL OF ALL YOUR STAFF. SHE WAS VERY CONCISE AND RESOLVED MY ISSUES

On Aug 23rd I was directed to this… On Aug 23rd I was directed to this company while trying to switch one of my passengers for flight I had booked through Expedia/delta for my daughter’s birthday trip to Mexico. I spoked to a representative named Viniy who was able to pull my reservation and everything with Delta and stated she could help me. Now that I think back on it now it’s a scary thing that people have access to your information so easily. Viniy stated due to the price change and availability I would have to cancel my entire booking and rebook the flight over again but could try to get me the rate with another airline and would handle the cancellation with Delta. Viniy sent me emails to confirm the refund I would be getting from Delta and the new charges but to date nothing has been received. I was told to give it sometime but when I follow up there are no updates and recently when I called a representative named Justin became highly aggressive and refuses to assist stating I was contacting the wrong company although I had been speaking to the representative and her teammates previously. At this point I have paid for the flights for 5 people twice and it appears I won’t be getting my $2278.25 refunded back to me. This company is a sham and i am highly upset. If you can stay away because I don’t want what happened to you to happen to me

Spoke with Wesley and he assisted in… Spoke with Wesley and he assisted in booking several flights for our Board members for an upcoming office trip. He was extremely helpful.

I have called several times to upgrade… I have called several times to upgrade my seat,to no avail, but Ritz was able to help me immediately. Thank you!

Mary was super helpful in getting my… Mary was super helpful in getting my refund settled