Mary was super helpful in getting my… Mary was super helpful in getting my refund settled

Rena Wilson has been a wonderful help… Rena Wilson has been a wonderful help today. It has been a stressful morning trying to get my tickets straight and he has helped greatly and kept in contact with me every step of the way. I really appreciate her.

Rina saved the day Rina saved the day! Double booking because of a united member number issue was resolved thru her hard work! An unusual situation that took some time with her perseverance showing and providing excellent customer service. I wish I could call her every time!

Rina was very patient and informative Rina was very patient and informative. She worked through complicated seat assignments and gave us many option and great guidance. We would love to interact with her on our next trip.

I didn't have a good experience with… I didn't have a good experience with getting my seat change. Mr Brandon said he's was changing my seats, but he didn't after I paid 1,1000 dollars then I spoke with three supervisors who said they we're going to take care of it they all said it would be taken care of, but that didn't happen they said they were going to call but they didn't. Supervisor names were Mr Ron Mr Leron. And Mr Simard. Wasn't happy with them at all. I spoke with Ms Mary who took care of me today I was very pleased with her. She did everything she said she was going to do. Thank you so much Ms Mary. This is going to be my Honeymoon. Ms Mary is a very nice person I wish I would have spoken to her Three weeks ago.