The cancelation process seemed muddied The cancelation process seemed muddied. Leena, seemed more interested in speaking rather than listening, several times being reminded by me, that two people can't speak at the same time. That being said, she was very civil.

On Aug 23rd I was directed to this… On Aug 23rd I was directed to this company while trying to switch one of my passengers for flight I had booked through Expedia/delta for my daughter’s birthday trip to Mexico. I spoked to a representative named Viniy who was able to pull my reservation and everything with Delta and stated she could help me. Now that I think back on it now it’s a scary thing that people have access to your information so easily. Viniy stated due to the price change and availability I would have to cancel my entire booking and rebook the flight over again but could try to get me the rate with another airline and would handle the cancellation with Delta. Viniy sent me emails to confirm the refund I would be getting from Delta and the new charges but to date nothing has been received. I was told to give it sometime but when I follow up there are no updates and recently when I called a representative named Justin became highly aggressive and refuses to assist stating I was contacting the wrong company although I had been speaking to the representative and her teammates previously. At this point I have paid for the flights for 5 people twice and it appears I won’t be getting my $2278.25 refunded back to me. This company is a sham and i am highly upset. If you can stay away because I don’t want what happened to you to happen to me

I spoke with Emily and she was such a… I spoke with Emily and she was such a big help. I wanted to change my flight home to a different day due to this trip being for my 50th birthday and Emily made it happen!!! She was so helpful and had a cheery demeanor.

Rescheduling flight I was scheduled to fly out on Wednesday,November 15.On November 14 I had a family emergency which required me extending my stay.Called to reschedule flight and got a wonderful agent,Jace,who spent over an hour helping me change the flight.He was helpful,compassionate and extremely thorough in explaining everything.It was a long process but with his help it got done and by the end I felt like I had made a friend.Jace is definitely an asset to your organization in every way.

The lady that helped me was great… The lady that helped me was great (Claire). Unfortunately the website sucks as it wouldn't let me book a one-way to Paris necessitating me working with Claire for 45 minutes. My profile is up to date with relevent passport & security info so not being able to book a simple one way ticket and wasting both her & my time is unacceptable - fix your algorithm.