Mary was super helpful in getting my… Mary was super helpful in getting my refund settled

Impeccable Service Brendon was kind , patient, knowledgeable and willing to help me find the perfect flight! 5 stars for this agent! He deserve 10!!! Thank you Brendon for making booking my flight a seamless experience!!!

Great customer service with a real live person The Air Canada agent, Rina, was very knowledgeable about the "discounted" fares listed on Kayak, Expedia, etc and clearly explained how all their extra charges added up. I chose to book directly with Air Canada rather than through the other sites because of her help.

Cancellation Fee Charged by Flywithcloud but not by airlines I made a big mistake contacting Flywithcould. Thought it was United Airlines. I was charged $150.00 to cancel a flight reservation I had made 5 hours earlier. Later, I contacted United Airlines directly and they said there IS NO CANCELLATION FEE for a reservation canceled within 24 hours. I contacted Flywithcloud to try and get the $150.00 back and they are stalling. So angry that I walked into this scam.

The cancelation process seemed muddied The cancelation process seemed muddied. Leena, seemed more interested in speaking rather than listening, several times being reminded by me, that two people can't speak at the same time. That being said, she was very civil.