Indochina Travel

1283 12th Ave, 94122, San Francisco, United States
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4.70
Based on 20 Reviews

5

90.00%

4

0.00%

3

5.00%

2

0.00%

1

5.00%
About Indochina Travel

Indochina Travel Company has been planning and organizing unique private tours in Asia since 1994. Offices in San Francisco, USA, and throughout Asia.

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Brody Walker
GB

This tour company was referred to us by… This tour company was referred to us by friends and they were spot on. Our family trip in Vietnam/Cambodia/Thailand was planned for months before we left, including details we'd not even thought Would be part of their Services. It was a special and delightful trip for our kids but also for us with everything taken care of so we'll and with everyday filled with including places and activities. Highly recommend .

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Jaylen Turner
GB

We highly recommend our guides Canh and… We highly recommend our guides Canh and Quyen, warm and always good natured and very talented at all thing food! Canh invited over his home where he prepared some traditional dishes, delicious! Another standout on this trip was the local market visits throughout the country, it really brought our the regional differences in Vietnam's cuisine- every in the same dishes, such as pho. One of the best trips of our lives- so much so, we are already planning to return.

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Malcolm Young
GB

Very pleased with our Japan journey… Very pleased with our Japan journey with Indochina Travel. Our trip required meticulous advance planning, including the search for a kamakura-era katana, a longtime dream of mine. My wife wanted to visit specific kilns in Ishikawa, but for two examples on our wish list. They recommended kilns she has never known of and my arranged katana viewings were perfectlyplanned. Indochina Travel Japan delivered on all of our wishes and then some. Pleasantly surprised they planned our tour to keep us away from the crowds, visiting sites less popular but even more special. Also very much enjoyed the mix of wonderful ryokan we stayed, again once we had never known about.

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Ermir Shyti
GB

They run trips for Atlas Obscura… They run trips for Atlas Obscura culinary tours in Asia and we've just returned from their fantastic Vietnam culinary trip. The trip was far beyond expectations: the accommodations, activities, places visited, and our lovely guides who became best friends our our ten days spent with them. And the food! They know every local place and the cooking classes we took were the best we've taken anywhere.

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idfeddef
GB

Unfortunately Unprofessional I realize we are an outlier in our review about our recent trip with IT and I should point out that the majority of our trip was pretty much what we anticipated. We are in our late 70's and this was our one and only trip to Asia. The hotels were for the most part very nice and the guides helpful and knowledgeable. We had just done Japan on our own and began our Vietnam/Cambodia portion with IT. Unfortunately the end of our trip was a disaster and not at all what we anticipated after having paid over $9000 to IT. We realized something may not have been right when we arrived in Cambodia after Vietnam and were told that the scheduled guide was not going to be with us and "a friend" would substitute. The substitute was informative enough but really not of the same quality as the guides we had before in Vietnam. We also knew that the flight home from Cambodia eventually to Boise was our responsibility. We had furnished the information to IT and had a printout from United of a receipt for those flights. Unfortunately we asked our guide several times the day before if he had checked on the flight from Siem Reap to Singapore to make sure the person we were meeting at the airport had all the necessary documents and boarding passes we would need for the trip home. He assured us he had checked; they had them; and that it was not necessary for us to get to the airport too early. He simply took us to the airport and drove away. That was the first time we learned that for whatever reason we were not on the list of passengers for that flight. We panicked and the guide after a time returned. We are still inquiring of United why we were not on the passenger list. But here was our problem: that airport does not sell tickets; they do not take credit cards; and we needed to be in Singapore at a certain time that day in order to make our flight home to the United States. Unfortunately by relying on our guide about checking on and his confirming everything was in order and not arriving early to the airport, by the time we could get cash to buy a ticket on that flight we were too late and the only way we might possibly make our connection was to buy a ticket from Siem Reap to Bangkok and then Bangkok to Singapore which we did at a total cost of $1660 which fortunately we were able to do. You can only imagine what our emotions were like not knowing when, and even if, we were going to make it home. We did make our connections and we did get home but I think what bothered us most was that although IT knew what happened we have heard nothing from them, total radio silence, even to the effect of how we were doing or that maybe it could have been handled differently. I don't fault the company for the problems with the reservation, that's on us, but the seeming indifference and lack of interest after that fiasco was to our way of thinking, uncaring and totally unprofessional.

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