Great site and service Virgin America is such a great airline. I've flown all over North America and I've always had a good experience with Virgin America. On their "bad days" the service is on par to other airline's good days. Whenever I can (SFO and a couple years ago to YYZ all the time), I try to book with them. The staff is nice and the planes/signup area make you feel really comfortable. Next on my list of trips to go to is Orlando from LA... once I save up enough money, I'm headed straight to this site as the prices are always decent and the experience is always great. Thankyou VA.

5 stars for superb customer service Booked a holiday with expedia to Las Vegas staying at Bellagio. Had a few issues with change of flights which does happen often but expedia were useless in dealing with it. I phoned virgin directly who sorted it all out straight away without hassle. Many thanks to the customer service rep.

This was our first flight on Virgin … This was our first flight on Virgin America. We couldn't have been more pleased with the service, the seats and legroom. The only complaint I had was that we were not really told how you must order your lunch meal and missed out on the way to San Francisco. We are fast learners and had no problem on the way back to Boston. We have traveled all over Europe, the USA, and Mexico and would rate this as one of our favorite airlines to fly

The best I can't fault Virgin, Just had another return flight to LA and as usual the staff were great, in flight service was smooth as and usual the whole experience was very pleasurable. Makes travel a joy

Cancelled flight from Boston Cancelled flight from Boston, no information, unmanned counter in airport, no assistance, no rebooking, response on email complaint: please call this number, no answer. Catch 22.