5 stars for superb customer service Booked a holiday with expedia to Las Vegas staying at Bellagio. Had a few issues with change of flights which does happen often but expedia were useless in dealing with it. I phoned virgin directly who sorted it all out straight away without hassle. Many thanks to the customer service rep.

Brilliant staff in Las Vegas Brilliant staff in Las Vegas, helped out greatly.

Amateur website.....Amateur airline I dont get the attraction.

The best I can't fault Virgin, Just had another return flight to LA and as usual the staff were great, in flight service was smooth as and usual the whole experience was very pleasurable. Makes travel a joy

Amazing Airline I have booked my son twice on Virgin America this past year. I have to say, they understand service. The first time my son had to cancel the second leg of his flight to LAX to go to Michigan. Virgin America is not yet in Detroit, so we needed to book him on a different airline. My son had a valid reason in writing, and all Virgin America asked me to do is scan and email them the paper that stated my son needed to be in Michigan. They actually refunded me half of his airfare and put it in his Elevate account. Then two days before Christmas, my son missed his flight in LAX, Virgin America was kind, considerate and for $50 they placed him on a confirmed stand by flight the next day. What SERVICE! I believe Virgin America is the only airline I have seen in decades that truly understands that they are in a service business. Remember when flying was actually fun? My son is almost 6'4" and the first time he flew with Virgin, he actually text me from the plane before take off and said what great service they have, and the seats were high enough that they actually were comfortable for him. Please Virgin America execs, do not change. You are doing things right, just make a hub in Detroit ( : Thank you for everything. Ann S. from Marco Island FL