This was our first flight on Virgin … This was our first flight on Virgin America. We couldn't have been more pleased with the service, the seats and legroom. The only complaint I had was that we were not really told how you must order your lunch meal and missed out on the way to San Francisco. We are fast learners and had no problem on the way back to Boston. We have traveled all over Europe, the USA, and Mexico and would rate this as one of our favorite airlines to fly

Cancelled flight from Boston Cancelled flight from Boston, no information, unmanned counter in airport, no assistance, no rebooking, response on email complaint: please call this number, no answer. Catch 22.

The best I can't fault Virgin, Just had another return flight to LA and as usual the staff were great, in flight service was smooth as and usual the whole experience was very pleasurable. Makes travel a joy

Always helpful! Thank you!!!! Always helpful!! Thank you Virgin America & Alaska Airlines 🙏💚. Best airlines to fly!! Customer service is outstanding! I had to cancel my flight with a third party and VM AlaskaAir who I was flying helped me all the way through with the Cancel and Rebook 🙏💚. I will never book through the third party again. Thank you thank you thank you!!!! 💚

5 stars for superb customer service Booked a holiday with expedia to Las Vegas staying at Bellagio. Had a few issues with change of flights which does happen often but expedia were useless in dealing with it. I phoned virgin directly who sorted it all out straight away without hassle. Many thanks to the customer service rep.