Cruises.com best for cruises Timing of emails. Great help through Angel, when I phoned to get clarifications as the site was down. Notified in time when tour was cancelled, thus had time to book another one.

My tour with shore excursion group was… My tour with shore excursion group was very fun! tour guide was excellent and easy to find once disembarking the ship. Excellent customer service and experience. would do it again! Booked the tour for myself, sister in law and in laws and we all loved it!

Bait and switch Bait and switch. We recently use SEG to book an island tour on Oahu during a Hawaii cruise. After meeting our guide and starting out for the day we realized that the tour we were on was not the one we’d signed up for. We were not the only ones. One of the other patrons who had booked through a different company said she had received an Email explaining that the original tour had been canceled and giving her the option be booked on the new tour or cancel. We did not receive an Email. The tour was similar, but two stops we were really looking forward to had been omitted.

Great experience This was a snorkeling excursion in Grand Cayman. The whole experience was wonderful. The guide was easy to locate, the bus ride to the boat was narrated and the crew on the boat was super. They were very helpful and informative. The snorkeling was very good.

I cruise all the time I cruise all the time. Usually 10 months out of the year and doing a World Cruise every year. Shore Excursions Group was fantastic. I use the group department since I will take a group from the ship. I will look over all their excursions pick what I like and gather a group from the ship. I will usually get around 30 guests. All the tours have been fantastic and everyone on my tours have loved them. I am not an agent just a passenger, but I do highly recommend this company no matter how big or small your group is. If I had a question, they were always there with a quick email (no phone service overseas). I will use them always in the future. Passengers like my tours over the ships for the cost and the fun and it is not me but Shore Excursions Group.