I cruise all the time I cruise all the time. Usually 10 months out of the year and doing a World Cruise every year. Shore Excursions Group was fantastic. I use the group department since I will take a group from the ship. I will look over all their excursions pick what I like and gather a group from the ship. I will usually get around 30 guests. All the tours have been fantastic and everyone on my tours have loved them. I am not an agent just a passenger, but I do highly recommend this company no matter how big or small your group is. If I had a question, they were always there with a quick email (no phone service overseas). I will use them always in the future. Passengers like my tours over the ships for the cost and the fun and it is not me but Shore Excursions Group.

Kona Coffee, Green Sea Turtles and absolute beauty. Our guide, Rusty, was fun and engaging during all the included activities. Our time at the coffee plantation was very interesting and informative, and although lunch was not provided on the tour, we stopped at a great little Poke cafe and had a very tasty lunch. The stop at The Painted Church was beautiful and our time searching for and finding the green sea turtles was exciting and fun. In all, it was a great day.

Bait and switch Bait and switch. We recently use SEG to book an island tour on Oahu during a Hawaii cruise. After meeting our guide and starting out for the day we realized that the tour we were on was not the one we’d signed up for. We were not the only ones. One of the other patrons who had booked through a different company said she had received an Email explaining that the original tour had been canceled and giving her the option be booked on the new tour or cancel. We did not receive an Email. The tour was similar, but two stops we were really looking forward to had been omitted.

A pleasure to work with We did three excursions shore excursions. Everything was very easy to book. We were picked up promptly at our cruise port. The excursions were interesting and the guides were wonderful. I found the prices to be very reasonable for what was included.

Customer service is effective and professional. We booked 2 Private Origins of Naples tours from SEG. Our tour guide Fabiana was waiting for us at the port entrance on time. She is care and professional. She combined our 2 groups to one because the other local guide didn't show up, but Fabiana didn't leave us, she tried to contact the local office for us and decided to take all of us as a shared group. Our 2 hours in Naples was relax and fun. Fabiana is knowledgeable for the city history, culture and food. The management team are professional and enthusiasm to solve the small problem for us. We're satisfied and confidence to use their service again in the future travel. We strongly recommend Shore Excursions Group.