They charged a $25 "less than 3 days… They charged a $25 "less than 3 days prior fee" for a booking made May 2 for a May 9th excursion.

Holiday traffic meant that we were… Holiday traffic meant that we were stuck on the bus for 2 hours. Perhaps this activity should not be scheduled on a holiday weekend where it is known in advance to be a busy traffic event. Also, the on board toilet was completely out of order???

Amazing experience Really enjoyed our experience, great time, great guides, amazing day.

the website was easy to navigate the website was easy to navigate. It would be great to have a better understanding on distances from the port to the actually excursion. The individual I spoke with on the phone was pretty decent.

Bait and switch Bait and switch. We recently use SEG to book an island tour on Oahu during a Hawaii cruise. After meeting our guide and starting out for the day we realized that the tour we were on was not the one we’d signed up for. We were not the only ones. One of the other patrons who had booked through a different company said she had received an Email explaining that the original tour had been canceled and giving her the option be booked on the new tour or cancel. We did not receive an Email. The tour was similar, but two stops we were really looking forward to had been omitted.