Customer service is effective and professional. We booked 2 Private Origins of Naples tours from SEG. Our tour guide Fabiana was waiting for us at the port entrance on time. She is care and professional. She combined our 2 groups to one because the other local guide didn't show up, but Fabiana didn't leave us, she tried to contact the local office for us and decided to take all of us as a shared group. Our 2 hours in Naples was relax and fun. Fabiana is knowledgeable for the city history, culture and food. The management team are professional and enthusiasm to solve the small problem for us. We're satisfied and confidence to use their service again in the future travel. We strongly recommend Shore Excursions Group.

All of the excursions that I book… All of the excursions that I book through Shore Excursions group are excellent! I like that they are less expensive and more intimate than through the cruise line. There are more interesting options as well!

the website was easy to navigate the website was easy to navigate. It would be great to have a better understanding on distances from the port to the actually excursion. The individual I spoke with on the phone was pretty decent.

Kona Coffee, Green Sea Turtles and absolute beauty. Our guide, Rusty, was fun and engaging during all the included activities. Our time at the coffee plantation was very interesting and informative, and although lunch was not provided on the tour, we stopped at a great little Poke cafe and had a very tasty lunch. The stop at The Painted Church was beautiful and our time searching for and finding the green sea turtles was exciting and fun. In all, it was a great day.

I cruise all the time I cruise all the time. Usually 10 months out of the year and doing a World Cruise every year. Shore Excursions Group was fantastic. I use the group department since I will take a group from the ship. I will look over all their excursions pick what I like and gather a group from the ship. I will usually get around 30 guests. All the tours have been fantastic and everyone on my tours have loved them. I am not an agent just a passenger, but I do highly recommend this company no matter how big or small your group is. If I had a question, they were always there with a quick email (no phone service overseas). I will use them always in the future. Passengers like my tours over the ships for the cost and the fun and it is not me but Shore Excursions Group.