A pleasure to work with We did three excursions shore excursions. Everything was very easy to book. We were picked up promptly at our cruise port. The excursions were interesting and the guides were wonderful. I found the prices to be very reasonable for what was included.

Customer service is effective and professional. We booked 2 Private Origins of Naples tours from SEG. Our tour guide Fabiana was waiting for us at the port entrance on time. She is care and professional. She combined our 2 groups to one because the other local guide didn't show up, but Fabiana didn't leave us, she tried to contact the local office for us and decided to take all of us as a shared group. Our 2 hours in Naples was relax and fun. Fabiana is knowledgeable for the city history, culture and food. The management team are professional and enthusiasm to solve the small problem for us. We're satisfied and confidence to use their service again in the future travel. We strongly recommend Shore Excursions Group.

Bait and switch Bait and switch. We recently use SEG to book an island tour on Oahu during a Hawaii cruise. After meeting our guide and starting out for the day we realized that the tour we were on was not the one we’d signed up for. We were not the only ones. One of the other patrons who had booked through a different company said she had received an Email explaining that the original tour had been canceled and giving her the option be booked on the new tour or cancel. We did not receive an Email. The tour was similar, but two stops we were really looking forward to had been omitted.

Avoid their Caribbean Tours Had great experiences with their Alaska tours but absolutely HORRENDOUS experiences with their Carribean tours. The Carribean tours were short, very unsafe, and not even remotely close to what was described in their ads. When I requested refunds,I was informed the management team would need to investigate. Since then, I have not received any communication, and certainly no refund. I would strongly recommend you not use this company for any tours in the Caribbean.

the website was easy to navigate the website was easy to navigate. It would be great to have a better understanding on distances from the port to the actually excursion. The individual I spoke with on the phone was pretty decent.