Leena was very patient in working with… Leena was very patient in working with me to evaluate flight options for the change being considered. It was difficult to hear her at times, but sincerely appreciated the patience.

Short Notice Flight Changes Alanzo was very helpful in finding flights for us when we had to cancel our flights with less than 24 hours to go.

Franklin was very helpful in getting… Franklin was very helpful in getting the trip put back in place. It was still hard to understand the final price breakdown. Probably because I am still upset that I was charged a change fee.

I’m am very disappointed in your… I’m am very disappointed in your company or any company that would take advantage of Seniors or Veterans & charge them a ridicules charge for something already paid for. You are wrong in charging that amount of monies. I am going to the better business beauo to report this! Sincerely Jack

There was a technology glitch that… There was a technology glitch that wouldn't allow me to enter a Canadian province. Maddy helped me navigate through this and found the solutions and helped me get my boarding pass.