Leena was very patient in working with… Leena was very patient in working with me to evaluate flight options for the change being considered. It was difficult to hear her at times, but sincerely appreciated the patience.

Customer Service was extremely helpful Customer Service was extremely helpful and understanding. They listened to my issue and request for a refund and provided me with a fair solution. In the future I will be calling customer service as now I belive that they would help me solve any issue.

Mike was with the British Airways desk…and helped me with our seat charge/seat selection Mike was with the British Airways desk and helped me choose my seat selection on our flights. I was charged and awaiting for email/confirmation seat selection. He gave me his personal number if I have a problem. Thank you Mike

Bruce Bruce, an Air Canada rep. for "organize my trip", helped me to no end. I became completely flustered when trying to book a flight for my sister and her granddaughter in order for them visit me. This man was patient, had an excellent tone at all times which permeated with understanding and kindness.

My experience with Abram My experience with Abram, was wonderful. he was so courteous and understanding of my issue. The need for me to cancel my flight was that my just had word the my younger sister past away It was a difficult situation and he understood, and was very kind to me. I will give him and A plus.