Franklin was very helpful in getting… Franklin was very helpful in getting the trip put back in place. It was still hard to understand the final price breakdown. Probably because I am still upset that I was charged a change fee.

Leena was very patient in working with… Leena was very patient in working with me to evaluate flight options for the change being considered. It was difficult to hear her at times, but sincerely appreciated the patience.

Short Notice Flight Changes Alanzo was very helpful in finding flights for us when we had to cancel our flights with less than 24 hours to go.

Mike was with the British Airways desk…and helped me with our seat charge/seat selection Mike was with the British Airways desk and helped me choose my seat selection on our flights. I was charged and awaiting for email/confirmation seat selection. He gave me his personal number if I have a problem. Thank you Mike

There was a technology glitch that… There was a technology glitch that wouldn't allow me to enter a Canadian province. Maddy helped me navigate through this and found the solutions and helped me get my boarding pass.