Bruce Bruce, an Air Canada rep. for "organize my trip", helped me to no end. I became completely flustered when trying to book a flight for my sister and her granddaughter in order for them visit me. This man was patient, had an excellent tone at all times which permeated with understanding and kindness.

Leena was very patient in working with… Leena was very patient in working with me to evaluate flight options for the change being considered. It was difficult to hear her at times, but sincerely appreciated the patience.

Sara was great Sara was great. She really helped me out to get a reimbursement on a double charge that happened by accident. She was courteous and efficient.

It was nice to talk with this gentle… It was nice to talk with this gentle who dealt professionally, courteously and with patience He addressed all my needs diligently.

There was a technology glitch that… There was a technology glitch that wouldn't allow me to enter a Canadian province. Maddy helped me navigate through this and found the solutions and helped me get my boarding pass.