Good at following instructions I had an excellent, memorable trip. I provided the agency with my travel requirements and they faithfully implemented them. At one place I asked them to make hotel arrangements. They chose a nice place where one had to also eat breakfast and dinner greatly limiting our meal choices. I did not like this at all. The lesson I had learned is that I need to do my research thoroughly and give it to them. Best not to rely on them if you have very particular expectations and needs. Overall, I was satisfied. They also need to improve their payment by credit card arrangements which was cumbersome.

I would’ve given 5 stars because… I would’ve given 5 stars because everything was as we expected and perfect from our arrival in Italy. The only downside was during the planning phase our travel agent seemed a little disorganized which made the planning part a little frustrating but in the end she nailed it. Truthfully some of the frustration may have been due to cultural communication differences. I would definitely use them again for planning a trip to Italy.

Customized tour of Italy Roberta was an excellent agent. She helped plan 14 days in Italy for our family tour group of 18 persons - excursions were planned for each day. All coordination was spot on as planned and described. The selected tour guides and coach drivers ranged from good to excellent - most were excellent. I will single out one particular driver who went above and beyond. For family history reasons we scheduled a day trip from Bologna to Cento. Nothing was easy and there was very little tourism infrastructure. Our driver whom I knew only as Massimo spoke some English and he became our interpreter, tour guide and advocate so that we could see all the family landmarks. With Massimo’s help,!that day was as special as we’d hoped it would be. Accommodations were typically good. The booking was not very transparent so I cannot claim the accommodations were worth what we paid. On a few occasions the preselected rooms were not available when we arrived, in these cases the hotel management would upgrade us.

We have used Cultural Italy guides on… We have used Cultural Italy guides on two separate vacations. The guides we had were better than excellent - with the exception of a gentleman guide we had for our Milan tour. He seemed as he though wanted to be ANYWHERE but where he was - with us! I would highly recommend your company to others. The one on one tours are absolutely the way to go. Florence, Pompeii, Venice are three of the several tours we've taken that will be remembered always!

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! They could not deliver on the trip we booked because Italy is closed to USA. We can not go there. We wanted to still go on our trip but not possible. They REFUSED TO REFUND us our deposit. This is the worst travel agent ever.