I would’ve given 5 stars because… I would’ve given 5 stars because everything was as we expected and perfect from our arrival in Italy. The only downside was during the planning phase our travel agent seemed a little disorganized which made the planning part a little frustrating but in the end she nailed it. Truthfully some of the frustration may have been due to cultural communication differences. I would definitely use them again for planning a trip to Italy.

Customized tour of Italy Roberta was an excellent agent. She helped plan 14 days in Italy for our family tour group of 18 persons - excursions were planned for each day. All coordination was spot on as planned and described. The selected tour guides and coach drivers ranged from good to excellent - most were excellent. I will single out one particular driver who went above and beyond. For family history reasons we scheduled a day trip from Bologna to Cento. Nothing was easy and there was very little tourism infrastructure. Our driver whom I knew only as Massimo spoke some English and he became our interpreter, tour guide and advocate so that we could see all the family landmarks. With Massimo’s help,!that day was as special as we’d hoped it would be. Accommodations were typically good. The booking was not very transparent so I cannot claim the accommodations were worth what we paid. On a few occasions the preselected rooms were not available when we arrived, in these cases the hotel management would upgrade us.

Loved the custom itinerary We cannot be more pleased with our 16-day tour arranged by Pia Accardo of Cultural Italy. Through several phone calls Pia learned what we like and dislike, the things we wanted to see and do, our physical limitations, and the budget we had for hotels, etc. The private tours, guides, and drivers that she lined up were delightful, very knowledgeable, and friendly. Pia is an expert on Italy and she takes great care in designing an itinerary to fit your needs. You will not be disappointed in working with her.

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! They could not deliver on the trip we booked because Italy is closed to USA. We can not go there. We wanted to still go on our trip but not possible. They REFUSED TO REFUND us our deposit. This is the worst travel agent ever.

Fantastic travel organizer They have organized several trips for us. Every time they have done excellent work. Everything was perfect. Their transports are the best, most comfortable, always on time. We have experienced the best guides that they had provided. Very flexible during planning - always available by phone or emails.