DO NOT USE I am trying to cancel a trip to Italy since we can not even fly to Italy due to the ban for Coronavirus. The response from agent is that some hotels have NO REFUND. Was told they need money now because of everything going on! This is the worst excuse ever! NO one can travel. This should be automatic refund.

I would’ve given 5 stars because… I would’ve given 5 stars because everything was as we expected and perfect from our arrival in Italy. The only downside was during the planning phase our travel agent seemed a little disorganized which made the planning part a little frustrating but in the end she nailed it. Truthfully some of the frustration may have been due to cultural communication differences. I would definitely use them again for planning a trip to Italy.

This was a trip of a lifetime- thank you! This was a trip of a lifetime and with the help of Emanuela we were given nothing short of white glove service. Emanuela booked tours and guides to suit our interests and schedule, with guides who were personable and knowledgeable. They provided insight and in-depth knowledge of each area we visited. Transfers were punctual and cordial. We especially enjoyed our trip to Murano/Burano as well as the boat ride to Capri. Our hotel accommodations were fabulous with breakfasts that were second to none. We have posted photos of our trip and have already given recommendations for Cultural Italy to our envious friends.

Ashleih put together a fantastic trip… Ashleih put together a fantastic trip for us. We couldn't have asked for a better experience with every detail laid out perfectly. The small group excursions and walking tours were a great way to have a personal feel while meeting new people and making new friends We especially enjoyed the Bites of Rome food tour in Trastevere, had a blast at the inTavola cooking class in Florence, had more fun on the Tuscany day trip to San Gimignano and Siena and loved our day hiking in Cinque Terre. Working with Ashleih was a pleasure and we've spread the word to friends who are planning trips to Italy. And thanks again for letting the hotels know this was our anniversary trip. Being greeted with wine and Prosecco was extra special.

Customized tour of Italy Roberta was an excellent agent. She helped plan 14 days in Italy for our family tour group of 18 persons - excursions were planned for each day. All coordination was spot on as planned and described. The selected tour guides and coach drivers ranged from good to excellent - most were excellent. I will single out one particular driver who went above and beyond. For family history reasons we scheduled a day trip from Bologna to Cento. Nothing was easy and there was very little tourism infrastructure. Our driver whom I knew only as Massimo spoke some English and he became our interpreter, tour guide and advocate so that we could see all the family landmarks. With Massimo’s help,!that day was as special as we’d hoped it would be. Accommodations were typically good. The booking was not very transparent so I cannot claim the accommodations were worth what we paid. On a few occasions the preselected rooms were not available when we arrived, in these cases the hotel management would upgrade us.