Consumer
GBDO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! They could not deliver on the trip we booked because Italy is closed to USA. We can not go there. We wanted to still go on our trip but not possible. They REFUSED TO REFUND us our deposit. This is the worst travel agent ever.
Valued customer
GBCultural Italy was a great choice Cultural Italy was a great choice. Our agent, Luana, was very knowledgeable, particularly when it came to hotel choices with respect to their location and amenities offered. She arranged for private transfers from airports to hotel and train stations and it made the trip less stressful for us. The negatives on the trip we encountered were mostly unavoidable, i.e., massive crowds of tourists that delayed tours despite the no waiting in lines tickets. My advice would be to arrange for private one-on-one tour guides if you can afford it. Luana also made herself available when needed and was very responsive to my many emails.
Adrienne
GBA good understanding of what we wanted Fiorella "listened" to what we wanted with our visit to Florence and Cinque Terre and provided the lodging, guides and drivers that all worked really well with our ideas. We had no problems with language, and all the arrangements - lodging, guides, drivers, train tickets - they made for us were without problems. We were provided with thorough instructions. I don't hesitate at all in recommending Cultural Italy.
Melanie
GBAn unforgettable trip! My friend and I decided to do a girl’s trip to Italy and started to do some research online. After answering a few questions and briefly describing what we were looking to do, we were contacted by our travel designer Martina. After one or two quick email exchanges she came back to us with a draft itinerary. We had one change...add another day!! She did a fantastic job planning out our itinerary. The hotels and location were perfect as were the balance of the days and activities. We hiked the Cinque Terre, had a private wine tasting and took a cooking class which were all awesome! Our trip was amazing, we cannot say enough about how wonderful everything was!
JOANNE PEOTTER
GBDO NOT USE I am trying to cancel a trip to Italy since we can not even fly to Italy due to the ban for Coronavirus. The response from agent is that some hotels have NO REFUND. Was told they need money now because of everything going on! This is the worst excuse ever! NO one can travel. This should be automatic refund.