Excellent very good service good price… Excellent very good service good price and very helpful brother sheryaar evrytime call me ask me everything ok Allah bless him

Been asking for my refund for months Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since. I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out. At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference. Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.

Outstanding experience Outstanding experience! Al Madinah Travels made my mum and sister's Umrah trip from the USA seamless and stress-free. From the outset, they provided thorough assistance with visas, insurance, and essential documents well ahead of the travel date. Despite a few hotel changes, Ashir kept us informed every step of the way, ensuring we stayed in prime 5-star hotels overlooking the Kabba. With their exceptional service and dedication, I'll undoubtedly be choosing Al Madinah Travels for all our future religious journeys. Thank you, Ashir, for your unwavering support and professionalism!

Just wanted to let you know that the… Just wanted to let you know that the trip was fantastic and everything worked out flawlessly. The hotels and the tours you recommended were excellent. Hotel location in particular were ideal. The whole team was remarkable, especially Ashir, Usama and Miraj were great with the entire process from planning to updates during the trip Looking forward to the next In Sha Allah. Jazak'Allah

I & my wife traveled in their January… I & my wife traveled in their January group, we booked Umrah through brother usama even though we did take quotations from other companies but their quote was very reasonable and they helped us get the Umrah visa as well. I just paid them for the pacakge & they arranged everything for me & my wife I don't have to worry about anything, they provided me very good flights& the hotles was very clean and nearby with shuttle service so we don't have to walk.Brother Umasa guided us very well. JZK