Excellent experience with Al Madinah… Excellent experience with Al Madinah Travel starting Travel Agent sister Ayesha. She kept everything very smooth all updates on time, provided contact information and confirmation numbers etc. and stayed connected till we came back.The coordinator for Madina and Makkah Mr Mairaj Haider did an excellent job with personal attention and taking care of each individuals. He was always available to help and solve any issues. Umrah guide in Makkah Mr Fahad Imran made every effort to help in performing Tawaaf and Saee and it so comfortable after Taraweeh prayer.Overall experience - Excellent. Our future Umrah (and our extended family's) will be with Al Madinah Travel In Sha Allah.

Been asking for my refund for months Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since. I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out. At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference. Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.

We had a very good experience for Umrah… We had a very good experience for Umrah with Al Madinah Travels. Brother Ashir guided us through the entire process, he did excellent job when ever we had a question he promptly answered. Hotel, transportation and tour in Medina and Makkah was perfect. They have given a great service as they promised us. I'm looking forward to going back again

Al Madinah travels was an absolute… Al Madinah travels was an absolute delight to work with. Brother Saqib was great to communicate with. This was a true 5 star experience. Everything they promised, they delivered. We were a family group of 21, and each and every member had nothing but praises for them. I highly recommend brother Qasim, and Al Madinah Travels to everyone who’s wanting to perform Umrah/Hajj

We had a very unique experience We had a very unique experience. We literally went from payment to packing. Our agent helped us every step of the way with any hiccups. He stayed in contact with us throughout the entire process. We booked a luxury package and were quite satisfied with the offerings. The way this is streamlined is impressive. It makes people comfortable with the unknowns. We highly recommend this company for your Umrah experience.