The following review was removed… The following review was removed because it was flagged by travel house. It now makes sense how they have decent reviews even though they lie. Here was my experience... These guys are scammers and fraudulent! These guys are scammers. From taking my Amex cc number and then saying they don't take Amex to then wanting more money than originally agreed upon to then asking me if he, Oliver, the agent I was talking to, could use my CC to buy himself a phone from Walmart, this whole process was a nightmare and illegal to say the least. We then called our airline directly and they said Travel House was flagged in their system for fraud alert. BEWARE Travel House is a fraudulent company. This was the text I got from the Travel House employee I talked with... "Hey viktoria... They are not accepting discover and amex card... And they have already deducted the amount from my salary... So there's only one way you can help me out... Iam looking to buy a phone from walmart online.. Can i make the payment from your card... I mean you are going to get a text or call from your bank about comfirming it and the cost for the phone is $167.00 USD..."

Just Great I knew that they were not the airlines and I had not other option as poeple at counter denied changing my ticket, but the guy I spoke to did a fantastic job of getting ticket changed for the flight which was leaving in an hour and I made it to the event... Thanks

Thanks the travelhouse/princess Thanks the travelhouse. I was helped by Princes who demonstrated a great professional curtesy and dedication to help me when I was scrambling to reserve a ticket for my son to fly with me in the same flight I reserved for myself a month earlier. She kept me calm and gave me time to evaluate my options carefully. I was able to make a good choice because of her help. Because of her I highly recommend the travel-house.

I bought my ticket to the USA from The… I bought my ticket to the USA from The Travel House all ok once they got paid .then about four day I got news that a relative passed away in the states . I had to reschedule my trip as the relative in the states needed to let me know when they would arrange for the funeral . When I contacted travel house they advice me that once I got a date to let them know . I did this and gave them the dates ..then I had to keep chasing them ..one after the other..useless Service When it got sorted out had to pay a extra £300 to reschedule with them …

Princess was Exceptional !! Princess was exceptional in getting together the trip for my daughter. She was very friendly, kind and a joy to speak with on the phone. Princess followed up with us the following day by phone, which was something I wasn't expecting, especially after we purchased the trip and everything was all set and done. During this call she went over all the details of the trip including layovers and also that my daughter could now select her seats for all legs of the trip. Companies should learn a thing or two about customer service and how important it is for us. Princess exemplifies what excellent customer service is. For that reason, I will, going forward, book all of my future flights with The Travel House, and more specifically, with Princess. Thank you for an exceptional experience!! Paul J. Mendes