Cara was polite and efficient Cara was polite and efficient. She listened to what I wanted and made it happen. And even when I thought we'd found the best option, Cara contacted me later with a better one!

At first I was skeptical at following… At first I was skeptical at following through with purchase of our family tickets, due to the price increase at checkout. I am reluctant and do not like to ‘chat’ yet Donald was really helpful helping me retrieve the same price and even customized my husband tix. He will be flying back sooner and we all still get to fly to Europe together. Very good customer service. Mahalo!

Gia was amazing! I made a purchase for my summer vacation on Ovago and after I paid and got an email to confirm my flight with the airline,I found a better route with exactly same price.I thought maybe it is not possible to modify because I settled up our seats,meals everything on airline website already although I tried just give it a go anyways.I talked a person on their chat and it was Gia.She took care of everything so quick and rebooked for me perfectly.I was so impressed especially it was right after I got a worst experience with "Kiwi.com".Gia was so helpful.I highly recommend Ovago with Gia.Thank you so much🩷

Nigel was an amazing assistant helping… Nigel was an amazing assistant helping me find the right flight and answering some questions I had about traveling abroad!

Shopping 4 Stars, Customer Service 0 Star The shopping experience, including flight options and pricing, were satisfactory. However, a portion of my itinerary was cancelled by the airline so I requested a refund. It's taken over 80 Business Days and Ovago still can't provide a refund, nor can they even provide proof that they're working with the airline to get my refund. The communication has been spotty, inconsistent, and without any useful information other than "it's airline's fault". It's not worth the 'cheap' fare if I don't have peace-of-mind that Ovago will take care of customers if something happens.