Insurance4carhire policy rejected in Vancouver car rental office. On arrival in Vancouver at the start of a 5 week car hire rental we were told that our AIG 'Insurance4carhire' was not recognised by by Ace Rental, our car hire company. We were therefore obliged to take their insurance wihich was a significant amount as the hire was over 5 weeks. So we contacted Autorentals some time later and asked for clarification so that we could take up the matter with AIG when returning to England. Chris at Autorentals took up and resolved the issue which resulted with us being issued a full refund Thank you and well done Autorentals.

THE ABSOLUTE WORST AUTO RENTAL CON-PANY The deceptive practices trying to force you to purchase their insurance. I had my personal insurance card, but the clerk insisted she needed to see my policy. What insurance company requests the policy and who carries their policy. I had to call my insurance company, have them email. The clerk was rude the moment I declines their insurance and made my experience the worst EVER and I've rented vehicles, high end rental agencies and never had these issues. Then I look at the document to see they were about to charge me $1,000 deposit for a regular Camry and when I asked about it, I was told, "if I had purchased their insurance, it would have only been $250. Once again, trying to make you purchase their insurance. HORRIBLE and I'll be writing reviews to every outlet. I've already completed the BBB. Every Customer in the building was complaining about the how horrible Economy was. They have they right name, E-CON

Utilized AutoRentals.com to book car and got what we wanted! Utilized AutoRentals.com to book car for trip to Juneau, AK to visit my daughter. After hearing horror stories about car shortages, particularly for somewhat inaccessible locales like Juneau, was pleasantly surprised to arrive and find the car type we wanted, available, and in decent shape. The local Avis office came thru and provided a drama-free rental experience. Thanks Avis and AutoRentals.com!

Booked a hire car in Dublin Ireland… Booked a hire car in Dublin Ireland through autorentals.com, they used herzt ireland. Autorentals booked the car hire without basic insurance so i had to pay 107 euro for 4 days, what a scam to keep their prices down. AVOID AVOID AVOID

Problem solver - yes!!! Recently, there was an issue with Easirent, a company that AutoRentals booked for me. When I informed them of some extraneous charges, Chris, a dedicated customer service agent, went to work, dealing with Easirent for me! I am currently expecting a refund, thanks to AutoRentals, who stood behind their customer service promise. It’s not often that I find such a company - I recommend them to one and all!!!