Very Helpful Overall Hello all, I actually am very grateful for the help Lauren Messi(refund department) and Charlie Klinger(ticket agent) were able to provide me, and ultimately when the alternative flights were unable to fit my schedule they helped me cancel my ticket and gave me a full refund. Looking at other reviews, it seems they have a common practice of offering booking for cheap flights online that are very restrictive, and then offering customers more expensive flights with all amenities included. Having to call them and wait in the phone for almost an hour was fairly exhausting. If you’re cautious enough to read reviews before buying tickets, you should know better and buy directly from the airline or a trusted seller. That said, I do feel like they tried their best to find me a good flight, and I appreciate their help. Thank you.

Eric was great Well, I was very skeptical at first because the fares were almost 50% of what was on priceline and the like. I did have to call today to get the confirmation #. While I was checking with the airline to pick the seats, Eric waited for me to confirm and feel confident that this was actually legitimate confirmation. Eric also helped to look for flights for another couple, flying from another destination to meet us for the trip. Eric also helped to have our connecting flight match up. He was very helpful, polite, and I will ask for him again when I have to book another trip!!!!

Great customer service Great customer service, very attentive in information on fly, days, and time. Only issue I had was that a much lower quote was obtained on line with a different airline. Website should be updated as soon as tickets are sold out.

Eric put together a great itinerary for… Eric put together a great itinerary for me at a great price. He put my daughter who was flying from another state with my son and I and got all 3 of us sitting together in our common segments. He was a tremendous help and I highly recommend him. I’ll use him for future trips.

Mary has been great with amazing… Mary has been great with amazing customer service. She made my first-time experience with Bestairfares very great and beyond my expectation. Her customer service skills are on top. From now on she is my primary contact for any future flights booking. Thank you, Mary.