I am completely satisfied. I have used United Airport Parking, Miami Intl. Airport, Crowne Plaza for years. It is my choice. I am completely satisfied. I find United Airport Parking customer service, courtesy and attitude excellent, and I commend it. I do have one negative I would like to bring to its attention. When I go to make an online reservation, I am not given enough time to do it carefully. I am usually timed out, and I have to do it all over again, rushing.

I had the opportunity to speak with… I had the opportunity to speak with Kelsey regarding reservations that I had made and did not appear to show up on my reservation list. She was extremely professional,helpful, polite and courteous. She deserves a metal for working with me and how confused I was. She unraveled the issues and resolved them to my utmost satisfaction.She was so focused on helping me that she called the following day to complete transactions that were not completed the previous night. I loved working with her and she certainly an asset to United Airport Parking!

the O’Hare address provided does not… the O’Hare address provided does not exist and there is no sign to designate . We spent 15 minutes trying to find - ended up paying airport parking to ensure we could make flight on time. Have never experienced a problem with other airport parking lots until this one. Will never book again and hope not to spend too much time arranging for a full refund!

Your app was the only one that allowed… Your app was the only one that allowed for Canadian customers to input their address. After receiving the approval documents I drove over to the Marriott and Herman at the front got me parked in the long stay right away. I'll be back in 3 weeks in Miami and will be staying at the Marriott for 2 days before heading out.

After reserving I found that the time I… After reserving I found that the time I scheduled did not run a shuttle to airport. Vital info to know to plan an uber and consider overall costs. No clear direction on where to park. Hotel was accommodating. Itbwas united parking that needs improvement Thank you for responding, but I looked on the website several times before booking and even before confirming. There was no listing of shuttles and even the address or directions link was not user friendly at all it kept on opening new pages to use Maps instead of google maps and then still didn’t direct it just listed instructions to direct which I couldn’t read while driving.