Today I purchased a ticket ans instead… Today I purchased a ticket ans instead of receiving a confirmation on my newly booked flight, I received email of pending status and a contact number to call. I called and was told the flight was not available and a new fare was given of $798 nearly double the original price purchased. I was told I could cancel for full refund. When I called to cancel. There was an issue with me getting a full refund of $798. Thankfully, I finally spoke with Samuel who worked on my issue for the better of 3 hours, and he personally called me back with great news that I would receive a full discount. I am so relieved and thankful for all his efforts, the many calls to get my reverse so I could be fully credited. There needs to be more agents like Samuel that go beyond to assist customers in crises.

Nathan was extremely helpful. Nathan was extremely helpful. It’s such an unexpected pleasure to get someone in customer service on the phone who answers questions patiently and speaks intelligible English.

Samuel helped me with my boarding pass Samuel helped me with my boarding pass. Wasn't sure how flat was suppose to work.

WONDERFUL EXPERIENCE This is a great company, they are very helpful! Will definitely be booking with this company again. Douglas was a very big help on all my questions and concerns.

issue with flight I had an issue with the departure flight and customer service worked with us to ensure we received our exact flight including the arrival time at home. We are extremely thankful for all the effort they put forward to ensure our travel needs were met. Thank you to the entire company and to the representative that worked with us Dustin. We are so thankful.