We had major problems getting our visa… We had major problems getting our visa for Nigeria. This isn't the fault of TDS, but the communication has been very poor. We put in the initial documents in June and have not yet received the visa because of 'visa stamp shortages' (the ongoing story by the Nigerian embassy. We finally pulled our application for a multiple entry visa and are going to attempt to obtain single entry visas for each trip. Again, the main issue with TDS is the lack of communication. We rarely got any update or status report unless we called TDS.

I’ve used Traveldocs several times and… I’ve used Traveldocs several times and always loved their performance. This last time, they were slow to answer emails and texts and I was a bit disappointed. I figured it was all Covid related, and hope that is the case as I will need their services again in the near future. I trust that the excellence I’ve experienced in the past will be there again.

Dealing with incompetent staff! The main problem was at the start of my contact with your staff on phone, when i was asking about the Requirements. I even asked about the need for notarizing the Application form, based on MY last year’s Experience. i was told no need. So i had to repeat the entire application process, and a second shipment of forms to NYC. Make sure staff really know the requirements, or find out before giving false directions. It took one week longer, & a second FEDEX shipment, apart from filling the whole application a second time. Dealing with Frances later in the process was easier and more reassuring.

TDS provided poor service in the time of Covid First, I should note that we have had very good experience from this company on at least three previous occasions. However, this time was different. The paperwork for our applications for visas to Ghana with expedited service through TDS was received by the NYC office on Oct 13, 2021. We actually paid for the service several days earlier. After much confusion and phone calls from the consulate (none from TDS, only slow emails), our passports with visas were returned on November 2, 2021. This was an upsetting and nerve-wracking experience since our departure day was Nov 6. We also believe that we are owed money from TDS

Trusted Partner have relied on TDS for over 20 years and love that I can talk to a person I know. Have tried one other document company when agency forced our hand but pulled the process back in house when services took too long and no one team handled the call. I highly recommend TDS services and have used ALL their offices, love working with John, Tofigh and Face, some of the best in the business!