VISA DIFFICULTIES and MULTIPLE CARD CHARGES 1. Difficulties adjusting to the new TDS Pinnacle web site application format. GHANA was a nightmare -- was "kicked out" of this visa application 3 times -- very stressful; 2. Have 5 OCT credit card charges for 3 visas (Benin, Ghana, Ivory Coast), 1 of the 5 charges is a duplicate for $311.40. These charges must be addressed and corrected. Waiting for NOV card bill to determine if I have more charges before contacting TDS for charge corrections. 3. I realize international travel visa requirements are a "moving target" because of the virus.

Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

The consulate had problems with getting… The consulate had problems with getting stickers for my visas. I believe in good faith Traveldoc did everything in their power to honor me getting my visa as soon as possible. I told Traveldoc I wanted my passport back, and a refund. They immediately shipped me back my documents and gave a full refund minus shipping cost for the return of my passport and documents.

We had major problems getting our visa… We had major problems getting our visa for Nigeria. This isn't the fault of TDS, but the communication has been very poor. We put in the initial documents in June and have not yet received the visa because of 'visa stamp shortages' (the ongoing story by the Nigerian embassy. We finally pulled our application for a multiple entry visa and are going to attempt to obtain single entry visas for each trip. Again, the main issue with TDS is the lack of communication. We rarely got any update or status report unless we called TDS.

When time is running out, contact TDS Tried to download our visa for Egypt using two different web site with NO success Completed visa documents and FedExed with passports and had documents returned with visa's in less than three weeks during these difficult times Great Job!