Dealing with incompetent staff! The main problem was at the start of my contact with your staff on phone, when i was asking about the Requirements. I even asked about the need for notarizing the Application form, based on MY last year’s Experience. i was told no need. So i had to repeat the entire application process, and a second shipment of forms to NYC. Make sure staff really know the requirements, or find out before giving false directions. It took one week longer, & a second FEDEX shipment, apart from filling the whole application a second time. Dealing with Frances later in the process was easier and more reassuring.

When time is running out, contact TDS Tried to download our visa for Egypt using two different web site with NO success Completed visa documents and FedExed with passports and had documents returned with visa's in less than three weeks during these difficult times Great Job!

My Travel Document Systems… My Travel Document Systems representative was John Dinn. He phoned me the day after my overnight delivery to let me know my documents were successfully received. One MAJOR complaint: he incessantly interrupted me and/or talked over me. I literally pleaded with him at one point, "Sir, please, may I speak? May I speak?" but no, he continued to steamroll right over me. I urge Mr. Dinn to talk WITH his customers more and speak AT them less. I knocked off one star for this alone. I feel obliged to add that Mr. Dinn's tone of voice and the content of what he was trying to convey to me was entirely appropriate and he was sharing essential information with me. Otherwise, no complaints with TDS--they are fine and reputable.

Quick turnaround- excellent service I needed a Chinese tourist visa very quickly and over the Thanksgiving holiday. I dropped off my passport at the Washington DC office on Monday of Thanksgiving week and had it back by Friday morning after Thanksgiving. I couldn’t be happier with the service TDS provided.

The consulate had problems with getting… The consulate had problems with getting stickers for my visas. I believe in good faith Traveldoc did everything in their power to honor me getting my visa as soon as possible. I told Traveldoc I wanted my passport back, and a refund. They immediately shipped me back my documents and gave a full refund minus shipping cost for the return of my passport and documents.