Astonishingly efficient service We worked with Monte Ramirez in San Francisco for our passport renewal. Since we had excellent experience with Travel Document Systems in the past in handling many visas--some of them quite difficult-- we were confident that they would do a fine job. Mr. Ramirez exceeded all our expectations. After all our documents had been received he got our new passports in our hands in 10 days. We were astonished, since estimated times for passport renewals were 4 to 5 weeks even with expedited service! Mr. Ramirez found a canceled appointment in San Francisco and shoehorned our order into that slot. We were grateful for the peace of mind he gave us in advance of foreign travel. We will continue to be loyal clients for this excellent service in the future.

Dealing with incompetent staff! The main problem was at the start of my contact with your staff on phone, when i was asking about the Requirements. I even asked about the need for notarizing the Application form, based on MY last year’s Experience. i was told no need. So i had to repeat the entire application process, and a second shipment of forms to NYC. Make sure staff really know the requirements, or find out before giving false directions. It took one week longer, & a second FEDEX shipment, apart from filling the whole application a second time. Dealing with Frances later in the process was easier and more reassuring.

I paid for the white glove service I paid for the white glove service. Yes, it was more expensive but it was worth it. Mr Ghoraishi assisted me throughout the process. He reviewed my application, found a few errors, assisted me in getting them corrected. I was traveling when my Visa was ready. Mr Ghoraishi held it until I returned and then Fed exed the next morning to ensure I would be available when it arrived. While my timeline was not emergent but it was tight. I was kept informed throughout the entire process which greatly decreased my stress. I will definitely use this service again.

Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

Quick turnaround- excellent service I needed a Chinese tourist visa very quickly and over the Thanksgiving holiday. I dropped off my passport at the Washington DC office on Monday of Thanksgiving week and had it back by Friday morning after Thanksgiving. I couldn’t be happier with the service TDS provided.