Spoke with Actual Human Representative Renewing your passport is complicated. Travel Document Systems made it a breeze. I spoke with an actual human representative on the phone who walked me through exactly what documents I needed to renew my passport and how to fill them out. And I received my passport, as promised, 2 weeks later. Thank you Travel Document Systems!

Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

We had major problems getting our visa… We had major problems getting our visa for Nigeria. This isn't the fault of TDS, but the communication has been very poor. We put in the initial documents in June and have not yet received the visa because of 'visa stamp shortages' (the ongoing story by the Nigerian embassy. We finally pulled our application for a multiple entry visa and are going to attempt to obtain single entry visas for each trip. Again, the main issue with TDS is the lack of communication. We rarely got any update or status report unless we called TDS.

I paid for the white glove service I paid for the white glove service. Yes, it was more expensive but it was worth it. Mr Ghoraishi assisted me throughout the process. He reviewed my application, found a few errors, assisted me in getting them corrected. I was traveling when my Visa was ready. Mr Ghoraishi held it until I returned and then Fed exed the next morning to ensure I would be available when it arrived. While my timeline was not emergent but it was tight. I was kept informed throughout the entire process which greatly decreased my stress. I will definitely use this service again.

TDS provided poor service in the time of Covid First, I should note that we have had very good experience from this company on at least three previous occasions. However, this time was different. The paperwork for our applications for visas to Ghana with expedited service through TDS was received by the NYC office on Oct 13, 2021. We actually paid for the service several days earlier. After much confusion and phone calls from the consulate (none from TDS, only slow emails), our passports with visas were returned on November 2, 2021. This was an upsetting and nerve-wracking experience since our departure day was Nov 6. We also believe that we are owed money from TDS