My Travel Document Systems… My Travel Document Systems representative was John Dinn. He phoned me the day after my overnight delivery to let me know my documents were successfully received. One MAJOR complaint: he incessantly interrupted me and/or talked over me. I literally pleaded with him at one point, "Sir, please, may I speak? May I speak?" but no, he continued to steamroll right over me. I urge Mr. Dinn to talk WITH his customers more and speak AT them less. I knocked off one star for this alone. I feel obliged to add that Mr. Dinn's tone of voice and the content of what he was trying to convey to me was entirely appropriate and he was sharing essential information with me. Otherwise, no complaints with TDS--they are fine and reputable.

Travel Document Systems makes fast work… Travel Document Systems makes fast work of getting a passport renewed. So happy it came back in way less time then I was anticipating. All the requirements and data needed is clearly laid out on their website.

Spoke with Actual Human Representative Renewing your passport is complicated. Travel Document Systems made it a breeze. I spoke with an actual human representative on the phone who walked me through exactly what documents I needed to renew my passport and how to fill them out. And I received my passport, as promised, 2 weeks later. Thank you Travel Document Systems!

Terrible service Terrible service! I prepaid & sent TDS my passport for renewal in June & just got the new renewed passport & my original passport back 3 days ago. I prepaid for FedEx return shipment but it arrived by regular horrible US mail. The very least TDS can do now is refund my $36 FedEx fee.

Worth its weight in gold I have been using TDS for visas and passport renewals for years. Every time, they are prompt, communicative, responsive, and flexible. (E.g. I didn't realize that the visa I was requesting was only processed in NY, and had already completed all the paperwork and payment for the DC office. No problem. Solved via email instantaneously.) I absolutely LOVE that there is a person who is in charge of my passport and who I can contact for updates - but who most often contacts ME before I think to ask! All it took was one time using snail mail to be reminded why TDS is worth the price.