Very responsive but with hidden charges Very responsive on WhatsApp and also very professional. Their customer service is excellent. I would only fault them on “hidden” extra charges that pop up out of nowhere. For example they advertise a flight pass that shows an initial payment of xx plus instalments of yyy only to find the initial payment goes up by an extra $1,500 upon checkout!

Never seen such a big scam in my life Never seen such a big scam in my life. To start with, it took them more than a month before they activate my subscription. Then they didn't adjust the end date. I had to beg for it. Furthermore, flights are not available in my Flight Pass even though I can book them from AirMalta website. Eventually, I could only use 2 tickets out of of my 8 tickets flight pass. It's very shameful.

Excellent service I bought passes for $3990 on KQ but was unable to book after the purchase. It took optiontown 3 months to get back to me. very frustrating. However, on the other hand I had previous flightpass which I was also not able to use because of contractual issues between KQ and OT, in this case, a courteous and professional staff from optiontown dealt with my case promptly and I was given full refund as OT credit which I have used on my new purchase. Excellent service.

My appreciation goes to Kelly Anderson… My appreciation goes to Kelly Anderson who have quickly and swiftly assisted on Whats app I got a great,quick and professional customer support service from option town.It just needs a a small patience and it works smooth swift.I would like to highly recommend the whats app model service. Thanks a lot once again Kelly Anderson for your support.

I am so happy to inform the Option town… I am so happy to inform the Option town team, that we enjoyed our journey and good experience (Muscat to Cochin(India), responds at the right time, and did the needful changes once again thanks to the option town team, In future I am excepting such cooperation and help Alex Muscat