Matthew Smith was helpful in getting me… Matthew Smith was helpful in getting me a flight. What I disliked is that I had chosen a deal on the website and was told it was unavailable but instead of getting a deal at the same price, I had to get a pricier offer.

Great customer service the gentleman… Great customer service the gentleman helped me for over an hour and was really patient with me and ended up finding a decent deal for a last minute flight. He also walked me through everything and made sure that I understood everything.

Excellent customer service!!! Excellent customer service!!! Especially Lucia who help me a lot to get best deals.

Bad customer Service, they offer what thet can't really do I was waiting for my booking to be charged on my card. Got a call from their Customer Service. Very bad spanish, hard to understand. Tried to continue in english, but she continued in spanish. My flight had a new price, she was making presure on me to check the new offer she sent me on email. She even said "don't hang up, read the e-mail, answer and we can make the booking". I said I needed time to like at it, she even asked me how long. At the end, she hanged up the call, cause, cancelled my booking because she couldnt convince me with her very unfriendly pressure.

Matthew provided great customer… Matthew provided great customer service. He was patient, understanding and met my personal wants. He also followed up, ensuring that I received my tickets and the information was correct.