Unprofessional and untrustworthy! Although they seemed very professional at first, they did not honour their cancellation and refund policy. I cancelled more than a month before my tour for the Vatican and even though their policy clearly states that they would refund any cancellation that was made more than 72 hours before the tour, and they emailed me saying that they would process the refund, it has been one month after the tour and they haven’t refunded anything to date. Stay away from this company, it’s not trustworthy at all! Book via trusted website or you will lose your money. Very disappointed!

Still Waiting for refund - Niagara Falls Afternoon Boat & Journey Behind the Falls Tour Part of the tour had to be canceled due to a technical issue. This is unfortunate, but can happen. What must not happen is that the tour is not reimbursed pro rata. No response whatsoever to the promised refund other than a text message with a brief apology. We would not book again.

Fantastic tour and guide. We had an amazing, passionate, personable and knowledgeable guide in Mosè. It was great to hear historical points ts about the sites we visited. It was a huge time saver to skip the lines at the Doge's Palace and S Marco Cathedral. Also enjoyed the 30 minute gondola ride. Thank you, Mosè for a beautiful time. Would definitely recommend.

Takewalks.com Venice Susan of takewalks.com in Venice was excellent! She was very knowledgeable, entertaining and helpful. The walk made an excellent start to my holiday and I would highly recommend her. I was there on 19 March 2019. Joy

Honesty and integrity is out the window for Walks of Italy First and foremost everyone needs to know that this company, specifically Walks of Italy, is impossible to deal with. You can't talk to anyone and when you write an e-mail they take their sweet old time in getting back to you and then they continue to put you off. They clearly state that they have a liberal cancellation and refund policy as long as you cancel prior to 72 hours in advance. I cancelled almost 4 months in advance, they continually put me off saying that they had plenty of time to process my cancellation request and ultimately they refused to provide a refund. This company should be on everyone's "do not call list". They are not truthful, you cannot trust anything they say, and they do not honor their commitments.