Venice in a Day - a piece of heaven Venice in a Day was like a dream come true. My best friend and I had to keep checking that it was actually real! A lovely experience made better by our friendly and very knowledgeable guide, Alessandro. I would recommend the tour very highly.

Two tours in Rome We did two separate tours in Rome italy. One was the colosseum and the other the Vatican. We had a different tour guide for each. I will say we were very impressed with both. The knowledge and experience of both guides was amazing. Both were personable, prompt, warm and engaging. My wife and I cannot say enough about our experience w takewalks.com and will definitely use their services in the future.

Where is my refund?! Sigh, like others here, I am having the same refund headaches. On 12/28/19 I booked a tour out of Florence with takewalks.com for October 2020 and prepaid in full as required. Due to the pandemic I decided to cancel the tour. On 06/11/20 I completed their cancellation form and emailed it to them. They acknowledged receipt of same by email that day. Per their cancellation policy, I am entitled to a full refund. However, I have not heard a word since I canceled despite several followup emails inquiring about the status of the refund. I am now contacting my credit card company to dispute the charge.

Unprofessional and untrustworthy! Although they seemed very professional at first, they did not honour their cancellation and refund policy. I cancelled more than a month before my tour for the Vatican and even though their policy clearly states that they would refund any cancellation that was made more than 72 hours before the tour, and they emailed me saying that they would process the refund, it has been one month after the tour and they haven’t refunded anything to date. Stay away from this company, it’s not trustworthy at all! Book via trusted website or you will lose your money. Very disappointed!

Great tours, great company Takewalks went through a lot during the pandemic as did all travel agencies. However, they pulled through and actually honored my future travel credit last September. I went to Italy and could not have been more impressed with the expert guides and amazing experiences. I am grateful for the follow up that I received after posting an uncomplimentary review - they made it right and went above and beyond.