Not bad - but tour guide could be more friendly. Did a zipline tour on the week-end, and was not exactly what I expected. Felt like it was pretty expensive for how long the tour lasted. The zip-lining itself was fun, but the tour guide acted like he really didn't want to be there. I would definitely try zip-lining again, but might try a different company next time. Altogether, I would rate it 3-stars. Could definitely have been 4-stars if the guide was a bit friendlier to people who paid a lot of money to be there.

Trust Best of Hawaii’s Customer Service I booked a 5hour guided kayaking tour I found on Best of Hawaii. It was with Sun and Salt Adventures Hawaii - Oahu: 5 Hour Guided Na Mokulua Island Kayak Tour. Best of Hawaii's Adin has been a lifesaver and answered all my questions. However, the kayaking tour was not a great experience with a poor outfitting of a tiny tandem kayak and a pfd that was too big. My boyfriend is over 6' tall. He was paddling with his knees at his chest. He was so uncomfortable. We capsized because the kayak was so unbalanced and seats were not adjusted properly. My pfd was floating above my head because it was too big. Our guide did not seem too concerned about safety or about using the best route with the tidal conditions. Best of Hawaii apologized for this terrible experience and did offer a customer appeasement. I appreciate Best of Hawaii and Sun and Salt worked with me on this truly bad experience. Best of Hawaii listened to me and was very understanding.

No refund I did a reservation the 20th September (to have the tour on 24 October and they called me to change the tour because It wasn't available). I had to cancel the 2nd October. They said 15-20 days to refund.....Today it's 13 November. STILL WAITING refund. I called many times, I wrote emails...no answer. Order number: RCRBE1P

I'm getting my refund !!!!!!! As said in earlier I contacted Dept of Commerce and Consumer Affairs (Honolulu) about not getting my refund from BEST of HAWAII. Quick response from the DCCA was that Best of Hawaii are now posting a cheque to me for my refund. Staff at DCCA have been excellent and continue to followup until I receive my cheque (I'm in Australia). Contact them if you haven't received your refund. They WILL take action on your behalf. DON'T LET BEST OF HAWAII GET AWAY WITH YOUR MONEY

Caution! on Refunds Caution!! Be aware that if you have to change (reduce) the number of guests on your activity reservation your likely to NOT get a refund. I had to cancel (on the same day of booking) one of four quests for an activity and the agent approved the cancellation. I was told I would get a credit on my CCard. Never happened even after several inquiries - and No response!