Brilliant advice and service from Railbookers We booked a week long trip to Switzerland and I can’t praise Railbookers enough. Daniella, who helped organise his trip was fantastic and patient and also organised a wedding anniversary surprise at our fabulous 5* hotel in St Moritz - an upgraded room, beautiful surprise patisserie and chocolates, and notes from both the hotel and railbookers. The train journeys were amazing and so were the hotels. Spotless. Swiss attention to detail and service. I would definitely book with railbookers again and ask their experienced staff for advice on organising a trip. Thank you again Daniella.

Very disappointed with numerous things Sat February 18th and still waiting for refund , the lies continue from a disgusting company who just don’t care about their customers. Proceed with caution. Very disappointed with numerous things Flight tickets booked in wrong name Wrong room in hotel Rail strikes costing us extra City passes weren’t acceptable Lot of wasted expense and nobody to contact on weekends for tours Disappointed with end to our honeymoon

More of a challenge than a holiday Caledonian sleeper not as expected, bunk beds not double unable to climb ladder so had to sleep on floor. First hotel room only but booked b&b. 2nd hotel closed for refurbishment so had to find our own hotel in Oban. Had to chase for Jacobite train tickets and Scot rail tickets for Fort William to Oban to Edinburgh to Euston. Unable to use Holyrood tickets as closed for 10days. All in all not a good experience, wouldn’t book Railbookers again despite having received a small refund for our inconveniences-Railbookers term not mine. Oh this was over 7days 14th-21st May

Week in Provence Anniversary trip for seniors. No fly environmental policy in our house! Railbookers looked at two possible adventures which required their detailed research for best trains and hotels for our budget. We selected the less complex as we only had 8 days. Just got back and have had a lovely time exploring two classic French cities. Many memories will remain with us. A couple of glitches which were no fault of Railbookers and were satisfactorily resolved. Great and thanks to everyone involved.

Failure to provide quote or communicate I rang Railbookers a week ago to book rail travel London-Prague-Linz-London plus a hotel in Linz. I have used Railbookers several times in the past and been pleased with the service. However, on this occasion I was promised a same day call back with the quote - it didn’t happen. I chased it two days later and was sent a partial quote for the outward journey only. I have now been absolutely promised a callback on three more days, including today, when I was told that, if the responsible person didn’t call back, then someone else would do so. As a result, one week after my initial call I still don’t have a quote for this simple European trip. I don’t want to give up on Railbookers but no-one will contact me! Update: Since my post, Railbookers contacted me and I finally was able to confirm the booking just over a week after requesting a quote. Unfortunately, fares went up during the week's delay so the cost was higher; they couldn't book an international train from Czechia to Austria (I did it in 5 mins online); and then when the tickets were delivered, my name was wrong on two of them! That took another 24 hours to sort out. I am sticking with Railbookers based on previous good experiences, but I will post an update on here after the trip in July. Oh, and I am still looking out for the promised email from the Customer Services Manager but no sign of that yet...