Since writing my initial review of my… Since writing my initial review of my experience with Rail Bookers, I can't fault their response and the efforts they had to make to contact me. I have received reassurances that the glitch in their system has been rectified. That is the result I wanted.

I’ve used railbookers in the past and wow how things have changed I’ve used railbookers in the past and was extremely satisfied with the care I received. People on the phone actually enjoyed their jobs; they gave me a call letting me know when the next thousands of dollars would be taken from my account; and were generally helpful with walking me through my first trip abroad. Apparently, all those employees have left, and I get are 20 year old females who have an attitude on the phone and think it’s a pain to have to deal with customer questions. No one called to tell me that the next installment would be taken out of my account, and I’ve heard from no one about my upcoming trip (less than a month away) and have not received my vouchers. A little worried at this point.

European Adventure We traveled by train from Berlin, Prague, Vienna and Budapest. Would highly recommend this as a way of exploring Europe. We had one little hiccup and were so impressed with Jillian who was able to reassure us and help us out.

Our booking agent took particular care… Our booking agent took particular care to find hotels that catered for Coeliacs and provided additional information on other suitable restaurants. All of our journeys were trouble free. The QR code for the City Tour booked for us did not work and we hope they will refund for having to pay twice. Our only other comment is that we travelled by rail from San Sebastian to Bilbao, a very scenic route but the bus would have taken 3 hours less.

Agreement and resolution After a prompt response from Railbookers and several followup conversations I'm editing my review. I specifically want to thank AJ. We agreed that mistakes were made during the booking process and also agreed to a satisfactory resolution.