Week in Provence Anniversary trip for seniors. No fly environmental policy in our house! Railbookers looked at two possible adventures which required their detailed research for best trains and hotels for our budget. We selected the less complex as we only had 8 days. Just got back and have had a lovely time exploring two classic French cities. Many memories will remain with us. A couple of glitches which were no fault of Railbookers and were satisfactorily resolved. Great and thanks to everyone involved.

European Adventure We traveled by train from Berlin, Prague, Vienna and Budapest. Would highly recommend this as a way of exploring Europe. We had one little hiccup and were so impressed with Jillian who was able to reassure us and help us out.

Brilliant advice and service from Railbookers We booked a week long trip to Switzerland and I can’t praise Railbookers enough. Daniella, who helped organise his trip was fantastic and patient and also organised a wedding anniversary surprise at our fabulous 5* hotel in St Moritz - an upgraded room, beautiful surprise patisserie and chocolates, and notes from both the hotel and railbookers. The train journeys were amazing and so were the hotels. Spotless. Swiss attention to detail and service. I would definitely book with railbookers again and ask their experienced staff for advice on organising a trip. Thank you again Daniella.

Switzerland trip Railbookers organised a fantastic trip around Southern Switzerland at extremely short notice. The staff member we spoke to was so patient with us as we gave him a number of options that we were thinking about. He went away and came back within an hour with a detailed itinerary that met our requirements perfectly. The whole trip was organised within 60 minutes. The holiday that followed was superb. Great hotels backed up by an 8 day Swiss pass that covered train, bus and boat journeys. A thoroughly enjoyable holiday.

Poor service put right by William Nemer We were advised some days ago that our journey from Geneva to Milan would now be 5:30 am. This wasn't suitable as our connection in Milan couldn't be moved. I researched myself, being a client of Railbookers for over 12 years and knew how to find trains from Paris to Zurich then Milan. I sent these details to Railbookers and despite many emails chasing for some form of acknowledgment and the bookings changed, I received nothing In desperation, I called again and THANKFULLY my call was picked up by # William Nemer, Guest Relations Specialist who was 100% brilliant and knew straight away my concern and proceeded to deal with it rather than pass on or say someone will get back to me, which doesn't happen Come on Railbookers, if Willam Nemer can do it, so can everybody else. Looking after your existing clients shouldn't be a challenge, repeat business of 12 years or more must be worth holding on to, or not...? Get William to train the rest of your staff would keep me for another year!