Since writing my initial review of my… Since writing my initial review of my experience with Rail Bookers, I can't fault their response and the efforts they had to make to contact me. I have received reassurances that the glitch in their system has been rectified. That is the result I wanted.

More of a challenge than a holiday Caledonian sleeper not as expected, bunk beds not double unable to climb ladder so had to sleep on floor. First hotel room only but booked b&b. 2nd hotel closed for refurbishment so had to find our own hotel in Oban. Had to chase for Jacobite train tickets and Scot rail tickets for Fort William to Oban to Edinburgh to Euston. Unable to use Holyrood tickets as closed for 10days. All in all not a good experience, wouldn’t book Railbookers again despite having received a small refund for our inconveniences-Railbookers term not mine. Oh this was over 7days 14th-21st May

I’ve used railbookers in the past and wow how things have changed I’ve used railbookers in the past and was extremely satisfied with the care I received. People on the phone actually enjoyed their jobs; they gave me a call letting me know when the next thousands of dollars would be taken from my account; and were generally helpful with walking me through my first trip abroad. Apparently, all those employees have left, and I get are 20 year old females who have an attitude on the phone and think it’s a pain to have to deal with customer questions. No one called to tell me that the next installment would be taken out of my account, and I’ve heard from no one about my upcoming trip (less than a month away) and have not received my vouchers. A little worried at this point.

It was made clear what my travel… It was made clear what my travel options were and my plans were efficiently organised to meet my time requirements and within my budget.

Under the Tuscany Sun RailBookers has done a wonderful job of setting me up with my Italian vacation. We had such a good time in Italy they did everything right. To be honest, one thing went a little bit wrong but they quickly helped and remedied the problem with a simple phone call! I wouldn't use no other company than Railbookers they put us in the best hotels they give us the best layout of the entire itinerary everything went smooth as silk they are the most wonderful company I I would never give my money to any other agency. James Meyer , Tx