Very disappointed with numerous things Sat February 18th and still waiting for refund , the lies continue from a disgusting company who just don’t care about their customers. Proceed with caution. Very disappointed with numerous things Flight tickets booked in wrong name Wrong room in hotel Rail strikes costing us extra City passes weren’t acceptable Lot of wasted expense and nobody to contact on weekends for tours Disappointed with end to our honeymoon

Great journey to, time in Cinque Terre, and journey home. This was a return visit to Cinque Terre & travelling there by rail was interesting. The villages are now very busy & you need to choose carefully where to go each day, remembering the paths can be very steep in the heat but the views are great. Many excellent bars and restaurants available. I can recommend the upgrade to first class for the longer rail journeys.

Under the Tuscany Sun RailBookers has done a wonderful job of setting me up with my Italian vacation. We had such a good time in Italy they did everything right. To be honest, one thing went a little bit wrong but they quickly helped and remedied the problem with a simple phone call! I wouldn't use no other company than Railbookers they put us in the best hotels they give us the best layout of the entire itinerary everything went smooth as silk they are the most wonderful company I I would never give my money to any other agency. James Meyer , Tx

Poor service put right by William Nemer We were advised some days ago that our journey from Geneva to Milan would now be 5:30 am. This wasn't suitable as our connection in Milan couldn't be moved. I researched myself, being a client of Railbookers for over 12 years and knew how to find trains from Paris to Zurich then Milan. I sent these details to Railbookers and despite many emails chasing for some form of acknowledgment and the bookings changed, I received nothing In desperation, I called again and THANKFULLY my call was picked up by # William Nemer, Guest Relations Specialist who was 100% brilliant and knew straight away my concern and proceeded to deal with it rather than pass on or say someone will get back to me, which doesn't happen Come on Railbookers, if Willam Nemer can do it, so can everybody else. Looking after your existing clients shouldn't be a challenge, repeat business of 12 years or more must be worth holding on to, or not...? Get William to train the rest of your staff would keep me for another year!

AVOID THIS COMPANY AVOID THIS COMPANY Travelling from New Zealand ( thats 23 hour’s flying time people) for a trip of a lifetime We thought use a company with professional knowledge of Scotland Tours where organised that took us a whole day of travel, 12 hours, taking us back to within 20minutes of the previous day’s locations A sad and very upsetting experience. A company who know nothing about Scotlands geography A birthday ruined Money and time wasted After submitting the above posting I had an overnight response from Railbookers After sharing fully the double booking issues a refund was provided. In addition a customer care voucher in the amount of 150 pounds was also given by Railbookers. There were no delays to rectify my concerns A prompt and professional service was provided Well done Railbookers. Much appreciated.