Brilliant advice and service from Railbookers We booked a week long trip to Switzerland and I can’t praise Railbookers enough. Daniella, who helped organise his trip was fantastic and patient and also organised a wedding anniversary surprise at our fabulous 5* hotel in St Moritz - an upgraded room, beautiful surprise patisserie and chocolates, and notes from both the hotel and railbookers. The train journeys were amazing and so were the hotels. Spotless. Swiss attention to detail and service. I would definitely book with railbookers again and ask their experienced staff for advice on organising a trip. Thank you again Daniella.

AJ: Highly recommended AJ listened to me and went above and beyond to help me resolve the issue that I was having with my planned trip. He was courteous, personable, and he show a sincere concern for my problem. And, of course, he succeeded in resolving the issue.

I’ve used railbookers in the past and wow how things have changed I’ve used railbookers in the past and was extremely satisfied with the care I received. People on the phone actually enjoyed their jobs; they gave me a call letting me know when the next thousands of dollars would be taken from my account; and were generally helpful with walking me through my first trip abroad. Apparently, all those employees have left, and I get are 20 year old females who have an attitude on the phone and think it’s a pain to have to deal with customer questions. No one called to tell me that the next installment would be taken out of my account, and I’ve heard from no one about my upcoming trip (less than a month away) and have not received my vouchers. A little worried at this point.

AVOID THIS COMPANY AVOID THIS COMPANY Travelling from New Zealand ( thats 23 hour’s flying time people) for a trip of a lifetime We thought use a company with professional knowledge of Scotland Tours where organised that took us a whole day of travel, 12 hours, taking us back to within 20minutes of the previous day’s locations A sad and very upsetting experience. A company who know nothing about Scotlands geography A birthday ruined Money and time wasted After submitting the above posting I had an overnight response from Railbookers After sharing fully the double booking issues a refund was provided. In addition a customer care voucher in the amount of 150 pounds was also given by Railbookers. There were no delays to rectify my concerns A prompt and professional service was provided Well done Railbookers. Much appreciated.

Under the Tuscany Sun RailBookers has done a wonderful job of setting me up with my Italian vacation. We had such a good time in Italy they did everything right. To be honest, one thing went a little bit wrong but they quickly helped and remedied the problem with a simple phone call! I wouldn't use no other company than Railbookers they put us in the best hotels they give us the best layout of the entire itinerary everything went smooth as silk they are the most wonderful company I I would never give my money to any other agency. James Meyer , Tx