Under the Tuscany Sun RailBookers has done a wonderful job of setting me up with my Italian vacation. We had such a good time in Italy they did everything right. To be honest, one thing went a little bit wrong but they quickly helped and remedied the problem with a simple phone call! I wouldn't use no other company than Railbookers they put us in the best hotels they give us the best layout of the entire itinerary everything went smooth as silk they are the most wonderful company I I would never give my money to any other agency. James Meyer , Tx

Aj has been a total blessing Aj has been a total blessing for helping me with these bookings. As the first two agents just totally ghosted me (come to find out one was moved and the other left) I was very happy with Aj taking over and helping in ways they did not. His knowledge and suggestions for my clients has been outstanding!

Failure to provide quote or communicate I rang Railbookers a week ago to book rail travel London-Prague-Linz-London plus a hotel in Linz. I have used Railbookers several times in the past and been pleased with the service. However, on this occasion I was promised a same day call back with the quote - it didn’t happen. I chased it two days later and was sent a partial quote for the outward journey only. I have now been absolutely promised a callback on three more days, including today, when I was told that, if the responsible person didn’t call back, then someone else would do so. As a result, one week after my initial call I still don’t have a quote for this simple European trip. I don’t want to give up on Railbookers but no-one will contact me! Update: Since my post, Railbookers contacted me and I finally was able to confirm the booking just over a week after requesting a quote. Unfortunately, fares went up during the week's delay so the cost was higher; they couldn't book an international train from Czechia to Austria (I did it in 5 mins online); and then when the tickets were delivered, my name was wrong on two of them! That took another 24 hours to sort out. I am sticking with Railbookers based on previous good experiences, but I will post an update on here after the trip in July. Oh, and I am still looking out for the promised email from the Customer Services Manager but no sign of that yet...

Positive Experience My husband and I want to commend Daniela Inocencio. Due to an unforeseen medical situation we needed to make changes to a holiday booked through Railbookers. Daniela proved to be the best person to work with when coping with these changes. She made our planning so much smoother and did not get annoyed with the MANY questions and changes that were done throughout the planning process! She responded to our questions in a helpful and timely manner and is so wonderful to speak with over the telephone. In our opinion as a representative of Railbookers, Daniela has put the company in a very positive light, we highly commend Daniela due to her efforts on our behalf. We will not hesitate to pass on our opinion of Railbookers to friends and others due to our experience with Daniela!

Since writing my initial review of my… Since writing my initial review of my experience with Rail Bookers, I can't fault their response and the efforts they had to make to contact me. I have received reassurances that the glitch in their system has been rectified. That is the result I wanted.