Since writing my initial review of my… Since writing my initial review of my experience with Rail Bookers, I can't fault their response and the efforts they had to make to contact me. I have received reassurances that the glitch in their system has been rectified. That is the result I wanted.

Great journey to, time in Cinque Terre, and journey home. This was a return visit to Cinque Terre & travelling there by rail was interesting. The villages are now very busy & you need to choose carefully where to go each day, remembering the paths can be very steep in the heat but the views are great. Many excellent bars and restaurants available. I can recommend the upgrade to first class for the longer rail journeys.

AJ: Highly recommended AJ listened to me and went above and beyond to help me resolve the issue that I was having with my planned trip. He was courteous, personable, and he show a sincere concern for my problem. And, of course, he succeeded in resolving the issue.

I’ve used railbookers in the past and wow how things have changed I’ve used railbookers in the past and was extremely satisfied with the care I received. People on the phone actually enjoyed their jobs; they gave me a call letting me know when the next thousands of dollars would be taken from my account; and were generally helpful with walking me through my first trip abroad. Apparently, all those employees have left, and I get are 20 year old females who have an attitude on the phone and think it’s a pain to have to deal with customer questions. No one called to tell me that the next installment would be taken out of my account, and I’ve heard from no one about my upcoming trip (less than a month away) and have not received my vouchers. A little worried at this point.

It was made clear what my travel… It was made clear what my travel options were and my plans were efficiently organised to meet my time requirements and within my budget.