Our booking agent took particular care… Our booking agent took particular care to find hotels that catered for Coeliacs and provided additional information on other suitable restaurants. All of our journeys were trouble free. The QR code for the City Tour booked for us did not work and we hope they will refund for having to pay twice. Our only other comment is that we travelled by rail from San Sebastian to Bilbao, a very scenic route but the bus would have taken 3 hours less.

Great journey to, time in Cinque Terre, and journey home. This was a return visit to Cinque Terre & travelling there by rail was interesting. The villages are now very busy & you need to choose carefully where to go each day, remembering the paths can be very steep in the heat but the views are great. Many excellent bars and restaurants available. I can recommend the upgrade to first class for the longer rail journeys.

Poor service put right by William Nemer We were advised some days ago that our journey from Geneva to Milan would now be 5:30 am. This wasn't suitable as our connection in Milan couldn't be moved. I researched myself, being a client of Railbookers for over 12 years and knew how to find trains from Paris to Zurich then Milan. I sent these details to Railbookers and despite many emails chasing for some form of acknowledgment and the bookings changed, I received nothing In desperation, I called again and THANKFULLY my call was picked up by # William Nemer, Guest Relations Specialist who was 100% brilliant and knew straight away my concern and proceeded to deal with it rather than pass on or say someone will get back to me, which doesn't happen Come on Railbookers, if Willam Nemer can do it, so can everybody else. Looking after your existing clients shouldn't be a challenge, repeat business of 12 years or more must be worth holding on to, or not...? Get William to train the rest of your staff would keep me for another year!

AJ: Highly recommended AJ listened to me and went above and beyond to help me resolve the issue that I was having with my planned trip. He was courteous, personable, and he show a sincere concern for my problem. And, of course, he succeeded in resolving the issue.

It was made clear what my travel… It was made clear what my travel options were and my plans were efficiently organised to meet my time requirements and within my budget.