Failure to provide quote or communicate I rang Railbookers a week ago to book rail travel London-Prague-Linz-London plus a hotel in Linz. I have used Railbookers several times in the past and been pleased with the service. However, on this occasion I was promised a same day call back with the quote - it didn’t happen. I chased it two days later and was sent a partial quote for the outward journey only. I have now been absolutely promised a callback on three more days, including today, when I was told that, if the responsible person didn’t call back, then someone else would do so. As a result, one week after my initial call I still don’t have a quote for this simple European trip. I don’t want to give up on Railbookers but no-one will contact me! Update: Since my post, Railbookers contacted me and I finally was able to confirm the booking just over a week after requesting a quote. Unfortunately, fares went up during the week's delay so the cost was higher; they couldn't book an international train from Czechia to Austria (I did it in 5 mins online); and then when the tickets were delivered, my name was wrong on two of them! That took another 24 hours to sort out. I am sticking with Railbookers based on previous good experiences, but I will post an update on here after the trip in July. Oh, and I am still looking out for the promised email from the Customer Services Manager but no sign of that yet...

European Adventure We traveled by train from Berlin, Prague, Vienna and Budapest. Would highly recommend this as a way of exploring Europe. We had one little hiccup and were so impressed with Jillian who was able to reassure us and help us out.

It was made clear what my travel… It was made clear what my travel options were and my plans were efficiently organised to meet my time requirements and within my budget.

Poor service put right by William Nemer We were advised some days ago that our journey from Geneva to Milan would now be 5:30 am. This wasn't suitable as our connection in Milan couldn't be moved. I researched myself, being a client of Railbookers for over 12 years and knew how to find trains from Paris to Zurich then Milan. I sent these details to Railbookers and despite many emails chasing for some form of acknowledgment and the bookings changed, I received nothing In desperation, I called again and THANKFULLY my call was picked up by # William Nemer, Guest Relations Specialist who was 100% brilliant and knew straight away my concern and proceeded to deal with it rather than pass on or say someone will get back to me, which doesn't happen Come on Railbookers, if Willam Nemer can do it, so can everybody else. Looking after your existing clients shouldn't be a challenge, repeat business of 12 years or more must be worth holding on to, or not...? Get William to train the rest of your staff would keep me for another year!

Switzerland trip Railbookers organised a fantastic trip around Southern Switzerland at extremely short notice. The staff member we spoke to was so patient with us as we gave him a number of options that we were thinking about. He went away and came back within an hour with a detailed itinerary that met our requirements perfectly. The whole trip was organised within 60 minutes. The holiday that followed was superb. Great hotels backed up by an 8 day Swiss pass that covered train, bus and boat journeys. A thoroughly enjoyable holiday.