Agreement and resolution After a prompt response from Railbookers and several followup conversations I'm editing my review. I specifically want to thank AJ. We agreed that mistakes were made during the booking process and also agreed to a satisfactory resolution.

Poor service put right by William Nemer We were advised some days ago that our journey from Geneva to Milan would now be 5:30 am. This wasn't suitable as our connection in Milan couldn't be moved. I researched myself, being a client of Railbookers for over 12 years and knew how to find trains from Paris to Zurich then Milan. I sent these details to Railbookers and despite many emails chasing for some form of acknowledgment and the bookings changed, I received nothing In desperation, I called again and THANKFULLY my call was picked up by # William Nemer, Guest Relations Specialist who was 100% brilliant and knew straight away my concern and proceeded to deal with it rather than pass on or say someone will get back to me, which doesn't happen Come on Railbookers, if Willam Nemer can do it, so can everybody else. Looking after your existing clients shouldn't be a challenge, repeat business of 12 years or more must be worth holding on to, or not...? Get William to train the rest of your staff would keep me for another year!

More of a challenge than a holiday Caledonian sleeper not as expected, bunk beds not double unable to climb ladder so had to sleep on floor. First hotel room only but booked b&b. 2nd hotel closed for refurbishment so had to find our own hotel in Oban. Had to chase for Jacobite train tickets and Scot rail tickets for Fort William to Oban to Edinburgh to Euston. Unable to use Holyrood tickets as closed for 10days. All in all not a good experience, wouldn’t book Railbookers again despite having received a small refund for our inconveniences-Railbookers term not mine. Oh this was over 7days 14th-21st May

Brilliant advice and service from Railbookers We booked a week long trip to Switzerland and I can’t praise Railbookers enough. Daniella, who helped organise his trip was fantastic and patient and also organised a wedding anniversary surprise at our fabulous 5* hotel in St Moritz - an upgraded room, beautiful surprise patisserie and chocolates, and notes from both the hotel and railbookers. The train journeys were amazing and so were the hotels. Spotless. Swiss attention to detail and service. I would definitely book with railbookers again and ask their experienced staff for advice on organising a trip. Thank you again Daniella.

Switzerland trip Railbookers organised a fantastic trip around Southern Switzerland at extremely short notice. The staff member we spoke to was so patient with us as we gave him a number of options that we were thinking about. He went away and came back within an hour with a detailed itinerary that met our requirements perfectly. The whole trip was organised within 60 minutes. The holiday that followed was superb. Great hotels backed up by an 8 day Swiss pass that covered train, bus and boat journeys. A thoroughly enjoyable holiday.