Week in Provence Anniversary trip for seniors. No fly environmental policy in our house! Railbookers looked at two possible adventures which required their detailed research for best trains and hotels for our budget. We selected the less complex as we only had 8 days. Just got back and have had a lovely time exploring two classic French cities. Many memories will remain with us. A couple of glitches which were no fault of Railbookers and were satisfactorily resolved. Great and thanks to everyone involved.

AJ Lifshits is THE BEST My 30 years in Travel, there have been challenging times, as everyone would agree. I want to commend A.J. Lifshits for his exemplary work on an issue that caused me needless stress. I cannot thank him enough. He took care of the issue in a timely and efficient manner. KUDOS to A.J. Cheryl Festa, Avoya Travel

Great journey to, time in Cinque Terre, and journey home. This was a return visit to Cinque Terre & travelling there by rail was interesting. The villages are now very busy & you need to choose carefully where to go each day, remembering the paths can be very steep in the heat but the views are great. Many excellent bars and restaurants available. I can recommend the upgrade to first class for the longer rail journeys.

Failure to provide quote or communicate I rang Railbookers a week ago to book rail travel London-Prague-Linz-London plus a hotel in Linz. I have used Railbookers several times in the past and been pleased with the service. However, on this occasion I was promised a same day call back with the quote - it didn’t happen. I chased it two days later and was sent a partial quote for the outward journey only. I have now been absolutely promised a callback on three more days, including today, when I was told that, if the responsible person didn’t call back, then someone else would do so. As a result, one week after my initial call I still don’t have a quote for this simple European trip. I don’t want to give up on Railbookers but no-one will contact me! Update: Since my post, Railbookers contacted me and I finally was able to confirm the booking just over a week after requesting a quote. Unfortunately, fares went up during the week's delay so the cost was higher; they couldn't book an international train from Czechia to Austria (I did it in 5 mins online); and then when the tickets were delivered, my name was wrong on two of them! That took another 24 hours to sort out. I am sticking with Railbookers based on previous good experiences, but I will post an update on here after the trip in July. Oh, and I am still looking out for the promised email from the Customer Services Manager but no sign of that yet...

More of a challenge than a holiday Caledonian sleeper not as expected, bunk beds not double unable to climb ladder so had to sleep on floor. First hotel room only but booked b&b. 2nd hotel closed for refurbishment so had to find our own hotel in Oban. Had to chase for Jacobite train tickets and Scot rail tickets for Fort William to Oban to Edinburgh to Euston. Unable to use Holyrood tickets as closed for 10days. All in all not a good experience, wouldn’t book Railbookers again despite having received a small refund for our inconveniences-Railbookers term not mine. Oh this was over 7days 14th-21st May