Under the Tuscany Sun RailBookers has done a wonderful job of setting me up with my Italian vacation. We had such a good time in Italy they did everything right. To be honest, one thing went a little bit wrong but they quickly helped and remedied the problem with a simple phone call! I wouldn't use no other company than Railbookers they put us in the best hotels they give us the best layout of the entire itinerary everything went smooth as silk they are the most wonderful company I I would never give my money to any other agency. James Meyer , Tx

AVOID THIS COMPANY AVOID THIS COMPANY Travelling from New Zealand ( thats 23 hour’s flying time people) for a trip of a lifetime We thought use a company with professional knowledge of Scotland Tours where organised that took us a whole day of travel, 12 hours, taking us back to within 20minutes of the previous day’s locations A sad and very upsetting experience. A company who know nothing about Scotlands geography A birthday ruined Money and time wasted After submitting the above posting I had an overnight response from Railbookers After sharing fully the double booking issues a refund was provided. In addition a customer care voucher in the amount of 150 pounds was also given by Railbookers. There were no delays to rectify my concerns A prompt and professional service was provided Well done Railbookers. Much appreciated.

More of a challenge than a holiday Caledonian sleeper not as expected, bunk beds not double unable to climb ladder so had to sleep on floor. First hotel room only but booked b&b. 2nd hotel closed for refurbishment so had to find our own hotel in Oban. Had to chase for Jacobite train tickets and Scot rail tickets for Fort William to Oban to Edinburgh to Euston. Unable to use Holyrood tickets as closed for 10days. All in all not a good experience, wouldn’t book Railbookers again despite having received a small refund for our inconveniences-Railbookers term not mine. Oh this was over 7days 14th-21st May

Agreement and resolution After a prompt response from Railbookers and several followup conversations I'm editing my review. I specifically want to thank AJ. We agreed that mistakes were made during the booking process and also agreed to a satisfactory resolution.

AJ: Highly recommended AJ listened to me and went above and beyond to help me resolve the issue that I was having with my planned trip. He was courteous, personable, and he show a sincere concern for my problem. And, of course, he succeeded in resolving the issue.