AJ: Highly recommended AJ listened to me and went above and beyond to help me resolve the issue that I was having with my planned trip. He was courteous, personable, and he show a sincere concern for my problem. And, of course, he succeeded in resolving the issue.

Positive Experience My husband and I want to commend Daniela Inocencio. Due to an unforeseen medical situation we needed to make changes to a holiday booked through Railbookers. Daniela proved to be the best person to work with when coping with these changes. She made our planning so much smoother and did not get annoyed with the MANY questions and changes that were done throughout the planning process! She responded to our questions in a helpful and timely manner and is so wonderful to speak with over the telephone. In our opinion as a representative of Railbookers, Daniela has put the company in a very positive light, we highly commend Daniela due to her efforts on our behalf. We will not hesitate to pass on our opinion of Railbookers to friends and others due to our experience with Daniela!

Since writing my initial review of my… Since writing my initial review of my experience with Rail Bookers, I can't fault their response and the efforts they had to make to contact me. I have received reassurances that the glitch in their system has been rectified. That is the result I wanted.

Week in Provence Anniversary trip for seniors. No fly environmental policy in our house! Railbookers looked at two possible adventures which required their detailed research for best trains and hotels for our budget. We selected the less complex as we only had 8 days. Just got back and have had a lovely time exploring two classic French cities. Many memories will remain with us. A couple of glitches which were no fault of Railbookers and were satisfactorily resolved. Great and thanks to everyone involved.

I’ve used railbookers in the past and wow how things have changed I’ve used railbookers in the past and was extremely satisfied with the care I received. People on the phone actually enjoyed their jobs; they gave me a call letting me know when the next thousands of dollars would be taken from my account; and were generally helpful with walking me through my first trip abroad. Apparently, all those employees have left, and I get are 20 year old females who have an attitude on the phone and think it’s a pain to have to deal with customer questions. No one called to tell me that the next installment would be taken out of my account, and I’ve heard from no one about my upcoming trip (less than a month away) and have not received my vouchers. A little worried at this point.