AJ: Highly recommended AJ listened to me and went above and beyond to help me resolve the issue that I was having with my planned trip. He was courteous, personable, and he show a sincere concern for my problem. And, of course, he succeeded in resolving the issue.

Positive Experience My husband and I want to commend Daniela Inocencio. Due to an unforeseen medical situation we needed to make changes to a holiday booked through Railbookers. Daniela proved to be the best person to work with when coping with these changes. She made our planning so much smoother and did not get annoyed with the MANY questions and changes that were done throughout the planning process! She responded to our questions in a helpful and timely manner and is so wonderful to speak with over the telephone. In our opinion as a representative of Railbookers, Daniela has put the company in a very positive light, we highly commend Daniela due to her efforts on our behalf. We will not hesitate to pass on our opinion of Railbookers to friends and others due to our experience with Daniela!

Very disappointed with numerous things Sat February 18th and still waiting for refund , the lies continue from a disgusting company who just don’t care about their customers. Proceed with caution. Very disappointed with numerous things Flight tickets booked in wrong name Wrong room in hotel Rail strikes costing us extra City passes weren’t acceptable Lot of wasted expense and nobody to contact on weekends for tours Disappointed with end to our honeymoon

Switzerland trip Railbookers organised a fantastic trip around Southern Switzerland at extremely short notice. The staff member we spoke to was so patient with us as we gave him a number of options that we were thinking about. He went away and came back within an hour with a detailed itinerary that met our requirements perfectly. The whole trip was organised within 60 minutes. The holiday that followed was superb. Great hotels backed up by an 8 day Swiss pass that covered train, bus and boat journeys. A thoroughly enjoyable holiday.

It was made clear what my travel… It was made clear what my travel options were and my plans were efficiently organised to meet my time requirements and within my budget.