AVOID THIS COMPANY AVOID THIS COMPANY Travelling from New Zealand ( thats 23 hour’s flying time people) for a trip of a lifetime We thought use a company with professional knowledge of Scotland Tours where organised that took us a whole day of travel, 12 hours, taking us back to within 20minutes of the previous day’s locations A sad and very upsetting experience. A company who know nothing about Scotlands geography A birthday ruined Money and time wasted After submitting the above posting I had an overnight response from Railbookers After sharing fully the double booking issues a refund was provided. In addition a customer care voucher in the amount of 150 pounds was also given by Railbookers. There were no delays to rectify my concerns A prompt and professional service was provided Well done Railbookers. Much appreciated.

Our booking agent took particular care… Our booking agent took particular care to find hotels that catered for Coeliacs and provided additional information on other suitable restaurants. All of our journeys were trouble free. The QR code for the City Tour booked for us did not work and we hope they will refund for having to pay twice. Our only other comment is that we travelled by rail from San Sebastian to Bilbao, a very scenic route but the bus would have taken 3 hours less.

Very disappointed with numerous things Sat February 18th and still waiting for refund , the lies continue from a disgusting company who just don’t care about their customers. Proceed with caution. Very disappointed with numerous things Flight tickets booked in wrong name Wrong room in hotel Rail strikes costing us extra City passes weren’t acceptable Lot of wasted expense and nobody to contact on weekends for tours Disappointed with end to our honeymoon

Week in Provence Anniversary trip for seniors. No fly environmental policy in our house! Railbookers looked at two possible adventures which required their detailed research for best trains and hotels for our budget. We selected the less complex as we only had 8 days. Just got back and have had a lovely time exploring two classic French cities. Many memories will remain with us. A couple of glitches which were no fault of Railbookers and were satisfactorily resolved. Great and thanks to everyone involved.

It was made clear what my travel… It was made clear what my travel options were and my plans were efficiently organised to meet my time requirements and within my budget.