This company is a scam This company is a scam, they take your money and issue a confirmation number without actually confirming with the hotel. Customer care is worst and when you follow-up with them they will give you alternate options choose or cancel. You will end-up wasting time in follow-up and I am not sure I get the money back or not. Scanners AVOID.

Great customer service Great customer service. Very cooperative and quick to respond to any concerns or questions you may have.

They are not crooks! They are not crooks! Having read some of the grumbles on here, I'd wondered if I'd made a big mistake - especially when the confirmation came through without a confirmation number. I sent an email and called them and managed to find that hotel confirmation numbers are only issued by the hotels in question a few days later - so the form should have said "TBC" or something like that. The customer support seemed pretty good to me, and they did personally notify me of the real HCN. Having said that, the hotel didn't recognise the confirmation number. What they were eventually able to do was confirm that there was a reservation matching my name and dates (although previously had declined to do so on the basis of GDPR restrictions). It's easy to be skeptical these days, and there can be good cause to, but this company seems like a genuine legitimate operation to me.

Absolutely abysmal customer service Absolutely abysmal customer service. (meant to post here, original review is on the page for their sister site splittytravel.com) Absolutely abysmal customer service. Accidentally booked a trip without insurance and immediately contacted to get this cancelled and corrected while the transaction was still pending, got stonewalled multiple times before being told it was "escalated" and hearing nothing back. DO NOT USE

Pricing was great Pricing was great, extra fees others (Choice Hotels) so not charge. Need more information on room selection/info so you don't have to assume.