I want to write a short feedback for… I want to write a short feedback for the hotel agency Traveluro, and the agency's representative Jane. My flight was canceled, and even though there was a no-refund policy after cancellation, Jane assured me multiple times that she would do her best. After several months, I received my refund. I am infinitely grateful to Jane and also to the Traveluro agency for being loyal to their customers. Please also add some compliments for them

Michael and Ben were very helpful in… Michael and Ben were very helpful in changing my reservation. Very professional and courteous. I was pleased with the outcome. The online resources I found were not as helpful in making reservation modifications. I kept being sent to a web page that displayed an error message. You need to call and speak to a representative rather than resolve online.

Confirmed reservation the day before… Confirmed reservation the day before arrival, arrived Apr 16th at 9:30pm and found out hotel was overbooked, waited over two hours for info,after traveling all day and it's now after midnight I had to find my own accommodations at a cost a lot more then my original booking. No one ever contacted me while waiting,

Absolutely abysmal customer service Absolutely abysmal customer service. (meant to post here, original review is on the page for their sister site splittytravel.com) Absolutely abysmal customer service. Accidentally booked a trip without insurance and immediately contacted to get this cancelled and corrected while the transaction was still pending, got stonewalled multiple times before being told it was "escalated" and hearing nothing back. DO NOT USE

The hotel actually canceled our booking… The hotel actually canceled our booking the DAY OF OUR CHECK IN. Didn’t notify us or traveluro. We were stranded with no where to go. Traveluro was so helpful and rebooked us a beautiful hotel after a few hours. traveluro turned a disaster into a blessing. Thank you!