I enjoy using your service as it is… I enjoy using your service as it is streamlined and easy to maneuver. Customer service is number one and that is why I keep coming back.

They change the price when you try to pay I tried to book with quoted price and it took me all the way through to tell me it wasn't available, reloaded and the same room was £40 more. I still booked as it's the hotel I want but frustrating that you quote inaccurate prices to hook people in and then change the price when they try to pay, I feel this is false advertising.

They are not crooks! They are not crooks! Having read some of the grumbles on here, I'd wondered if I'd made a big mistake - especially when the confirmation came through without a confirmation number. I sent an email and called them and managed to find that hotel confirmation numbers are only issued by the hotels in question a few days later - so the form should have said "TBC" or something like that. The customer support seemed pretty good to me, and they did personally notify me of the real HCN. Having said that, the hotel didn't recognise the confirmation number. What they were eventually able to do was confirm that there was a reservation matching my name and dates (although previously had declined to do so on the basis of GDPR restrictions). It's easy to be skeptical these days, and there can be good cause to, but this company seems like a genuine legitimate operation to me.

This company is a scam This company is a scam, they take your money and issue a confirmation number without actually confirming with the hotel. Customer care is worst and when you follow-up with them they will give you alternate options choose or cancel. You will end-up wasting time in follow-up and I am not sure I get the money back or not. Scanners AVOID.

Pricing was great Pricing was great, extra fees others (Choice Hotels) so not charge. Need more information on room selection/info so you don't have to assume.