Absolutely abysmal customer service Absolutely abysmal customer service. (meant to post here, original review is on the page for their sister site splittytravel.com) Absolutely abysmal customer service. Accidentally booked a trip without insurance and immediately contacted to get this cancelled and corrected while the transaction was still pending, got stonewalled multiple times before being told it was "escalated" and hearing nothing back. DO NOT USE

I was hurt in an accident today I was hurt in an accident today, and while I knew that my trip to WV was nonrefundable, I took a chance and called to see if I could get my stay refunded. Nikko was wonderful and took my information. He then called me about a half hour later to tell me that my stay was canceled and refunded. What great service. I will definitely use you again.

Confirmed reservation the day before… Confirmed reservation the day before arrival, arrived Apr 16th at 9:30pm and found out hotel was overbooked, waited over two hours for info,after traveling all day and it's now after midnight I had to find my own accommodations at a cost a lot more then my original booking. No one ever contacted me while waiting,

Thank you very much am so happy for… Thank you very much am so happy for your customer service

The hotel actually canceled our booking… The hotel actually canceled our booking the DAY OF OUR CHECK IN. Didn’t notify us or traveluro. We were stranded with no where to go. Traveluro was so helpful and rebooked us a beautiful hotel after a few hours. traveluro turned a disaster into a blessing. Thank you!