This was my first time booking hotels… This was my first time booking hotels in Europe, this site was easy to find one and posted pictures and honest customer reviews of their stays.

Confirmed reservation the day before… Confirmed reservation the day before arrival, arrived Apr 16th at 9:30pm and found out hotel was overbooked, waited over two hours for info,after traveling all day and it's now after midnight I had to find my own accommodations at a cost a lot more then my original booking. No one ever contacted me while waiting,

They change the price when you try to pay I tried to book with quoted price and it took me all the way through to tell me it wasn't available, reloaded and the same room was £40 more. I still booked as it's the hotel I want but frustrating that you quote inaccurate prices to hook people in and then change the price when they try to pay, I feel this is false advertising.

BAD DO NOT FALL you choose a date for today 3-4 and it change in the final email to 6-7, nobody to talk, no reservation at hotel but the money ..uf they dont return it. BAD BAD DO NOT TAKE THIS OFFER if you are not from here and you cant call. i have to book with a trustfull one

Absolutely abysmal customer service Absolutely abysmal customer service. (meant to post here, original review is on the page for their sister site splittytravel.com) Absolutely abysmal customer service. Accidentally booked a trip without insurance and immediately contacted to get this cancelled and corrected while the transaction was still pending, got stonewalled multiple times before being told it was "escalated" and hearing nothing back. DO NOT USE