This company is a scam This company is a scam, they take your money and issue a confirmation number without actually confirming with the hotel. Customer care is worst and when you follow-up with them they will give you alternate options choose or cancel. You will end-up wasting time in follow-up and I am not sure I get the money back or not. Scanners AVOID.

Michael and Ben were very helpful in… Michael and Ben were very helpful in changing my reservation. Very professional and courteous. I was pleased with the outcome. The online resources I found were not as helpful in making reservation modifications. I kept being sent to a web page that displayed an error message. You need to call and speak to a representative rather than resolve online.

I enjoy using your service as it is… I enjoy using your service as it is streamlined and easy to maneuver. Customer service is number one and that is why I keep coming back.

Thank you very much am so happy for… Thank you very much am so happy for your customer service

Overcharged and not given the room that… Overcharged and not given the room that I paid for. The hotel said that the room I paid Traveluro for was a request not a guaranteed reservation. Traveluro is refusing to contact the hotel to receive a refund and the hotel can't provide a refund because the reservation was made with Traveluro. Traveluro is horrible to work with!! This was my first and LAST time using this site. I will go back to Priceline for all future reservations!