Quality of Service I have spoken to travellers who have booked through an agent using Ratehawk. Ratehawk and the hotel confirms booking and payment. On the day of check in booking is shown as cancelled and clients need to wait or make a booking and pay and wait for agent to resolve with Ratehawk. Seems service is dropping

Client stuck in resort and ratehawk not… Client stuck in resort and ratehawk not wanting to take ownership of the mess! They have not paid the hotel on resort therefore the clients have had to pay £5000 just to leave the island to make their flight home as a gesture of goodwill. After numerous emails and messages they just come back Saying they are working on it as a generic response! Terrible service and systems as always errors! Money is held by this company and not willing to pay it over ! Clients in nightmare situation. Disgraceful

Fraud on my credit cards with the name Ratehawk Who is frauding my credit cards in your name? Thousands charged to my cards payable to Ratehawk.

Not a trustworthy company. They claim they are not part of Russia but they are. Not US based! Beware! This is a Russian company. It’s actually Emerging travel. This company is NOT based in US like they claim. Their US address is a virtual office. Credit card payments will not go through and bookings will be canceled. They will say it’s a security thing and you will get a confirmation but the hotel won’t have your room! The service is horrible! Don’t use this company!

Fraud Alert Subject: Unsatisfactory Customer Service Experience and Recommendation to Avoid Company I am writing to express my extreme dissatisfaction with the level of customer service provided by your company. Recently, a representative from your company visited our office to introduce Rate Hawk, and despite our initial interest, our experience has been highly disappointing. During our first booking with your company, our customer encountered a medical emergency, and we promptly provided all the necessary documentation for a refund. However, despite our efforts, the refund process has been incredibly slow and inefficient. It is evident that your company lacks a strong customer service system, which has only added to our frustration. Based on this negative experience, I cannot recommend working with your company. The lack of professionalism and poor management we have encountered is unacceptable. It is disheartening to see such a low level of service, which reflects poorly on your company's reputation. I strongly believe that customer service is a crucial aspect of any successful business, and unfortunately, your company has failed to meet even the basic standards. As a result, it is no surprise that your company is relatively unknown. I hope that you take this feedback seriously and make the necessary improvements to enhance your customer service capabilities. It is essential to prioritize customer satisfaction and ensure efficient management practices to maintain a positive reputation in the industry. Sincerely, Karen Kaur