SCAM ALERT!!! DO NOT WASTE YOUR MONEY!! DO NOT WASTE YOUR MONEY!!! These people are straight up scammers. I tried booking a flight four months ago and I got a message saying it was unable to process. I even called to make sure it was not processed as I was going to get the ticket elsewhere. Two days later lo and behold I was charged for said “ticket”. I’ve called, with no exaggeration, six seperate times and all six times I’ve been told different info, and everyone I spoke to (aside from the supervisor) refused to provide any email confirmation about what we had spoken on the phone. The first said he was processing my refund and to be on the look out for it within the next 7-10 business days. After 7-10 business days, I called again and Shane told me that it was still being processed and to wait another 7-10 days. After that I spoke to an extremely rude and unprofessional Arianna who ended up hanging up on me. Then there was Clive who informed me that no refund was being processed and to call the airline. Then I spoke to a “supervisor” named William who finally sent me a confirmation email on my refund, told me to wait another 10 business days for my refund to kick in. 10 days later, nothing. Called again to ask about the refund and was told to wait until July 10th, two entire months since I was robbed from this “company”, to get my refund. Once that date rolled around and got no refund, I decided not to deal with these incompetent scamming clowns anymore and go straight to my bank to fight the charge. All that just to be refunded HALF!!! DO NO USE THESE SCAMMERS THEY WILL QUITE LITERALLY STEAL YOUR MONEY!!!!!!!!!

Best Airfare I purchased 4 tickets for international travel through a discount website, then decided several hours later to make the purchase through my travel rewards program instead. I thought I had 24 hours to cancel the booking without penalties but learned after speaking with Larry at ExploreTrip that there will be a $75 charge for each ticket ($300 total). Of course I wasn't happy with this, but I realize that Larry is just a guy doing his job. He has to deal with difficult and unhappy customers every single day. What I appreciate (and the reason for my 4 star review of this company) is Larry's willingness to listen and to answer my questions. He explained the company policies and after some back and forth, found a way to reverse my purchase, which thus eliminated the cancellation fees. I don't know if this would have happened regardless of who I spoke to, but I ultimately did have a positive outcome with this company and their employee. They had/have the cheapest airfare compared to all the other companies but the $75 cancellation penalty is a bummer so I docked one star.

Worst service Worst service, greedy unprofessional operators. I had my flights for ~$1100 booked for India before COVID which got cancelled by the airlines. I asked for a refund and they offered only ~$400 saying it includes "internal costs". I accepted the amount and they said the airline is not giving any refund and we have added the original amount as a credit for the purchase of tickets. Now after 1 year I asked to book the tickets and they said ohh your refund was processed two days ago.!!! I am never working with such service again. Update - after this review, a person from ExploreTrip reached out to me and explained the reasons. Even though not fully satisfied with the explanation and lose of >50% of my money. I was content that they tried and gave me $200 back.

"Review your Trip" email button Rating with three stars because clicking the button "Review your Trip" from the confirmation emails, links to a page that has no trip planned for me. That created some worry. Following the link "exploretrip.com / trips / dashboard" though showed the trip I have booked.

Scam Organization Terrible Fraud Organization The airline delayed the flight by 24 hours and we cancelled the ticket. And it has been over 1.5 years and we are still struggling to get our refund. When I call the agent they say Airline has not refunded the amount so they can't refund. And the Airline says to get in touch with the the agent since the ticket was done through them. The Exploretrip refund team says, the process of requesting refund from the airline is via EMAIL which is a huge red flag. I still haven't got my refund. They're running a scam.