Booking was okay - room for improvement Booking was okay. while the cost was cheaper than on other websites, the is difficulty now when dealing with the airline to manage things like baggage, seats, etc. The website was cluttered and multiple links showing multiple prices for the same flight. The invoice total was the stated price, but there was a line item showing the 'total cost' being $400 cheaper than the price, then the final cost being the original price (no mention of where the extra $400 came from). Overall, it delivered on the price, but left me asking some questions that I won't get answers to.

I was very pleased with my booking with… I was very pleased with my booking with your website. I just wondered why I didn't receive my confirmed e-ticket right away. I guess I am just completing this review, which I've never done before with flight bookings.

Please do not use this company Please do not use this company. we were supposed to get a refund and its been more than 3 months and nothing....

SCAM ALERT!!! DO NOT WASTE YOUR MONEY!! DO NOT WASTE YOUR MONEY!!! These people are straight up scammers. I tried booking a flight four months ago and I got a message saying it was unable to process. I even called to make sure it was not processed as I was going to get the ticket elsewhere. Two days later lo and behold I was charged for said “ticket”. I’ve called, with no exaggeration, six seperate times and all six times I’ve been told different info, and everyone I spoke to (aside from the supervisor) refused to provide any email confirmation about what we had spoken on the phone. The first said he was processing my refund and to be on the look out for it within the next 7-10 business days. After 7-10 business days, I called again and Shane told me that it was still being processed and to wait another 7-10 days. After that I spoke to an extremely rude and unprofessional Arianna who ended up hanging up on me. Then there was Clive who informed me that no refund was being processed and to call the airline. Then I spoke to a “supervisor” named William who finally sent me a confirmation email on my refund, told me to wait another 10 business days for my refund to kick in. 10 days later, nothing. Called again to ask about the refund and was told to wait until July 10th, two entire months since I was robbed from this “company”, to get my refund. Once that date rolled around and got no refund, I decided not to deal with these incompetent scamming clowns anymore and go straight to my bank to fight the charge. All that just to be refunded HALF!!! DO NO USE THESE SCAMMERS THEY WILL QUITE LITERALLY STEAL YOUR MONEY!!!!!!!!!

the booking process was fine the booking process was fine, hence the 5 star. The service of Spirit airline however, was not great. terrible plane seats (seat cushion was old and flat), no complimentary free snacks at all, the plane was not cleaned (tray table got old stains), the app loses boarding pass after a while and need to reboot app...etc.