Scam Organization Terrible Fraud Organization The airline delayed the flight by 24 hours and we cancelled the ticket. And it has been over 1.5 years and we are still struggling to get our refund. When I call the agent they say Airline has not refunded the amount so they can't refund. And the Airline says to get in touch with the the agent since the ticket was done through them. The Exploretrip refund team says, the process of requesting refund from the airline is via EMAIL which is a huge red flag. I still haven't got my refund. They're running a scam.

I could fly, that’s good but I had a lot of stress during the process I was a bit afraid that my tickets were a fraud/scam. They weren’t, I could fly and I’m happy with the final outcome. However I must say that the customer service is not good and the booking confirmation has some things that don’t work. Also, I had a problem with my middle name on my ticket (it was wrong), it was my fault and they charged me $125 to fix that. Finally, It wasn’t fixed, I could fly anyway but they still charged that 125 extra. Update: I was contacted by customer service and they reimbursed me $125. I'm satisfied now and I increased one star to my original evaluation.

The best airline agency! I have been using exploretrip for my airline bookings. I referred it to my family and friends too, I trust this company so much! Very straight to the point. You will received your confirmation and e-ticket in less than 12hrs. I will continue using exploretrip! They always have cheap airline deals too. THANK YOU EXPLORETRIP.

Offer good price, but then their agents try to trick you into paying higher price citing a price increase in airline side... Avoid this company at all cost! I have booked a trip through their website at the listed price. They haven't charged my card for 2 days and haven't issued a ticket. First day they sent an email saying there was a problem with card authorization and asked to send my card details and passport which I never had to do with other agent. Second day agent called me a said the they have verified my card, but the flight price have gone up by $150 and asked me to authorize the ticket purchase at new price and quickly sent an email to acknowledge new booking at new price. I had to agree to their proposal since the by the time they come to the booking the prices with other agents have gone up. Strangely after this call they charged my card for the originally booked price and separately charged for $150 straight after the phone call from the agent.

i booked many flights thru them to Asia… i booked many flights thru them to Asia with Chinese airlines never a problem and cheap. now no more Chinese airlines flights hope they come back soon