Website and amount of emails need work Not only have I gotten multiple emails of the same information but anytime I click on view my trip from those emails, it shows no trips. Honestly, I almost didn’t think I got the flights until I downloaded the airline app and saw that the flights showed up there. Not a well oiled website but got a good price for my flight at this time of year and relatively last minute.

Offer good price, but then their agents try to trick you into paying higher price citing a price increase in airline side... Avoid this company at all cost! I have booked a trip through their website at the listed price. They haven't charged my card for 2 days and haven't issued a ticket. First day they sent an email saying there was a problem with card authorization and asked to send my card details and passport which I never had to do with other agent. Second day agent called me a said the they have verified my card, but the flight price have gone up by $150 and asked me to authorize the ticket purchase at new price and quickly sent an email to acknowledge new booking at new price. I had to agree to their proposal since the by the time they come to the booking the prices with other agents have gone up. Strangely after this call they charged my card for the originally booked price and separately charged for $150 straight after the phone call from the agent.

There was a mix up in what I paid for… There was a mix up in what I paid for (paid for a flight back but there was a layover in between and two flights were needed and one wasn’t counted for) but they were able to take care of that for me. Just need a little more clarity next time.

They have cheap tickets but are a terrible company This company has given me the run around with a ticket I booked. They lie, each rep has a different story and the supervisors are rude and yell at customers. I was informed by the airline that they refunded all tickets to Japan due to the country sign closed during the pandemic. When I called explore trip to inquire about the refund they are giving me the run around . Despite my own knowledge they even got me to pay an extra $200 to keep the ticket to get a credit despite the country being closed. Today I spoke with a “ supervisor” Santiago who yelled at me , interrupted me when I was speaking and would not let me voice my disappointment in the company ( which as a supervisor he is supposed to take complaints and hopefully make corrections ). This is very disheartening and I will never use this company again. I will also be issuing my social media platforms to express my grievances with this company in hopes to warn others.

SCAM ALERT!!! DO NOT WASTE YOUR MONEY!! DO NOT WASTE YOUR MONEY!!! These people are straight up scammers. I tried booking a flight four months ago and I got a message saying it was unable to process. I even called to make sure it was not processed as I was going to get the ticket elsewhere. Two days later lo and behold I was charged for said “ticket”. I’ve called, with no exaggeration, six seperate times and all six times I’ve been told different info, and everyone I spoke to (aside from the supervisor) refused to provide any email confirmation about what we had spoken on the phone. The first said he was processing my refund and to be on the look out for it within the next 7-10 business days. After 7-10 business days, I called again and Shane told me that it was still being processed and to wait another 7-10 days. After that I spoke to an extremely rude and unprofessional Arianna who ended up hanging up on me. Then there was Clive who informed me that no refund was being processed and to call the airline. Then I spoke to a “supervisor” named William who finally sent me a confirmation email on my refund, told me to wait another 10 business days for my refund to kick in. 10 days later, nothing. Called again to ask about the refund and was told to wait until July 10th, two entire months since I was robbed from this “company”, to get my refund. Once that date rolled around and got no refund, I decided not to deal with these incompetent scamming clowns anymore and go straight to my bank to fight the charge. All that just to be refunded HALF!!! DO NO USE THESE SCAMMERS THEY WILL QUITE LITERALLY STEAL YOUR MONEY!!!!!!!!!