Booking was really easy and quick Booking was really easy and quick! I got my confirmation email on the spot and my booking details a few minutes after! I am grateful because i get to experience a trip of my dreams at such an incredible price

"Review your Trip" email button Rating with three stars because clicking the button "Review your Trip" from the confirmation emails, links to a page that has no trip planned for me. That created some worry. Following the link "exploretrip.com / trips / dashboard" though showed the trip I have booked.

I could fly, that’s good but I had a lot of stress during the process I was a bit afraid that my tickets were a fraud/scam. They weren’t, I could fly and I’m happy with the final outcome. However I must say that the customer service is not good and the booking confirmation has some things that don’t work. Also, I had a problem with my middle name on my ticket (it was wrong), it was my fault and they charged me $125 to fix that. Finally, It wasn’t fixed, I could fly anyway but they still charged that 125 extra. Update: I was contacted by customer service and they reimbursed me $125. I'm satisfied now and I increased one star to my original evaluation.

Best Airfare I purchased 4 tickets for international travel through a discount website, then decided several hours later to make the purchase through my travel rewards program instead. I thought I had 24 hours to cancel the booking without penalties but learned after speaking with Larry at ExploreTrip that there will be a $75 charge for each ticket ($300 total). Of course I wasn't happy with this, but I realize that Larry is just a guy doing his job. He has to deal with difficult and unhappy customers every single day. What I appreciate (and the reason for my 4 star review of this company) is Larry's willingness to listen and to answer my questions. He explained the company policies and after some back and forth, found a way to reverse my purchase, which thus eliminated the cancellation fees. I don't know if this would have happened regardless of who I spoke to, but I ultimately did have a positive outcome with this company and their employee. They had/have the cheapest airfare compared to all the other companies but the $75 cancellation penalty is a bummer so I docked one star.

Worst service Worst service, greedy unprofessional operators. I had my flights for ~$1100 booked for India before COVID which got cancelled by the airlines. I asked for a refund and they offered only ~$400 saying it includes "internal costs". I accepted the amount and they said the airline is not giving any refund and we have added the original amount as a credit for the purchase of tickets. Now after 1 year I asked to book the tickets and they said ohh your refund was processed two days ago.!!! I am never working with such service again. Update - after this review, a person from ExploreTrip reached out to me and explained the reasons. Even though not fully satisfied with the explanation and lose of >50% of my money. I was content that they tried and gave me $200 back.