They have cheap tickets but are a terrible company This company has given me the run around with a ticket I booked. They lie, each rep has a different story and the supervisors are rude and yell at customers. I was informed by the airline that they refunded all tickets to Japan due to the country sign closed during the pandemic. When I called explore trip to inquire about the refund they are giving me the run around . Despite my own knowledge they even got me to pay an extra $200 to keep the ticket to get a credit despite the country being closed. Today I spoke with a “ supervisor” Santiago who yelled at me , interrupted me when I was speaking and would not let me voice my disappointment in the company ( which as a supervisor he is supposed to take complaints and hopefully make corrections ). This is very disheartening and I will never use this company again. I will also be issuing my social media platforms to express my grievances with this company in hopes to warn others.

There was a mix up in what I paid for… There was a mix up in what I paid for (paid for a flight back but there was a layover in between and two flights were needed and one wasn’t counted for) but they were able to take care of that for me. Just need a little more clarity next time.

Website and amount of emails need work Not only have I gotten multiple emails of the same information but anytime I click on view my trip from those emails, it shows no trips. Honestly, I almost didn’t think I got the flights until I downloaded the airline app and saw that the flights showed up there. Not a well oiled website but got a good price for my flight at this time of year and relatively last minute.

Booking was okay - room for improvement Booking was okay. while the cost was cheaper than on other websites, the is difficulty now when dealing with the airline to manage things like baggage, seats, etc. The website was cluttered and multiple links showing multiple prices for the same flight. The invoice total was the stated price, but there was a line item showing the 'total cost' being $400 cheaper than the price, then the final cost being the original price (no mention of where the extra $400 came from). Overall, it delivered on the price, but left me asking some questions that I won't get answers to.

I usually make my booking online I usually make my booking online, and in my other experience from other company some was alright and then I’m afraid it I speak to the agent that I will get charged for the service. For so many hours and a lot of patience I was able to book our plane tickets.