My husband and I purchased the Italy… My husband and I purchased the Italy Renaissance Cities tour with Mainly Vacations. Upon our arrival in Rome we found out that the other 22 people that were suppose to be on the tour with us did not make the flight. So two 70 year old people that had not been to Italy before were on their own. Mainly contacted us everyday and gave us directions and information on our tours but we had to navigate the tours, the taxis, the train -dining. It was stressful but worked out. We have written confirmation that Mainly would reimburse us for our expenses - they have acknowledged that they have our receipts. We also have written confirmation of $500 that would be refunded to us due to the issue with the tour. After months of correspondence, Mainly no longer responds and we have not received any reimbursement. Very disappointed

DO NOT BOOK WITH MAINLY VACATIONS!!! DO NOT BOOK WITH MAINLY VACATIONS!!! We were a group of 11 who booked a trip to the Almalfi Coast with Brian John and he stole our money and didn’t book anything. We checked with the transportation companies and hotels that he claimed to make reservations with and they all confirmed that he never made any reservations and they never even heard of him. He claimed afterwards that someone in our group cancelled the entire trip with someone named “Luigi” ( our trip was to Italy ) which was nothing but a big fat lie! Do yourself a favor and find a reputable company so your vacation is not ruined like ours instead of using this lying scam artist!

The company is a scam! This Brian Johns ripped us off of all our money for an Italy trip of a party of 12. DO NOT BOOK WITH THIS COMPANY

Greece - August 2018 Working with Brian was great. He is very knowledgeable, responsive and flexible. When there were any issues he resolved quickly and exhibited great customer service in the process. We got a lot of value for our money and really enjoyed the tours, knowledgeable guides and experience. We already know where we’d like to travel for the next two years and will turn to Brian and Mainly Vacations for our planning.

Potential to be 5 star Potential to be 5 star. This tour was amazing and a strong value. Communication was not optimal, but knowing what to expect in that area- I would book again with this company. Airline seating for my party was NEVER together and no one seemed able to help. I expected more after hearing rave reviews about United Emirates. I am unsure why some in our group of 18 were able to pre-assign seats, while others were unable to. Clearer communication would greatly optimize as flights were over night and longer than 8 hours. An itinerary with each hotel would be an added bonus. I saw other agents itineraries posted in the lobby of the 2nd hotel. Updates were NOT on the phone app we were encouraged to download. We had to elect a group leader, who made sure everyone was aware of changes. At the end of the day- it was still a great value with top notch tours.