LLO
GBI just finished reading the reviews… I just finished reading the reviews posted against Mainly Vacations and almost every one written is exactly the same problem I experienced, We booked a trip in Sept. 2018 for Italy in July 2019. Three weeks before the trip when I had not yet received any paperwork about the trip although been told numerous times all flights were arranged, I was finally told the trip was cancelled as it was a small group tour and 12 other passengers cancelled. We, too, were offered the independent tour but as we are in our 70s and taking our 12 year old granddaughter, we did not feel comfortable doing this. According to the terms and conditions, our deposit and final payment would be refunded. We received our final payment but have not yet received the $1,200 deposit. I have been told many times, that it would be coming. I have filed a complaint with the Better Business Bureau with the hopes of getting my money back. Although their tours sound interesting, I would not trust this company to make it happen.
CLE521
GBPotential to be 5 star Potential to be 5 star. This tour was amazing and a strong value. Communication was not optimal, but knowing what to expect in that area- I would book again with this company. Airline seating for my party was NEVER together and no one seemed able to help. I expected more after hearing rave reviews about United Emirates. I am unsure why some in our group of 18 were able to pre-assign seats, while others were unable to. Clearer communication would greatly optimize as flights were over night and longer than 8 hours. An itinerary with each hotel would be an added bonus. I saw other agents itineraries posted in the lobby of the 2nd hotel. Updates were NOT on the phone app we were encouraged to download. We had to elect a group leader, who made sure everyone was aware of changes. At the end of the day- it was still a great value with top notch tours.
AM and RM
GBMy husband and I had an amazing time in… My husband and I had an amazing time in Dubai and Greece!! We had the best honeymoon we could have asked for. Brian was very helpful and made sure everything went smooth for us. The only down side it took too long for us to receive the air tickets and the itinerary, but other than we had a blast! I definitely recommend Mainly Vacations.
Randy Groscost
GBDO NOT BOOK WITH MAINLY VACATIONS!!! DO NOT BOOK WITH MAINLY VACATIONS!!! We were a group of 11 who booked a trip to the Almalfi Coast with Brian John and he stole our money and didn’t book anything. We checked with the transportation companies and hotels that he claimed to make reservations with and they all confirmed that he never made any reservations and they never even heard of him. He claimed afterwards that someone in our group cancelled the entire trip with someone named “Luigi” ( our trip was to Italy ) which was nothing but a big fat lie! Do yourself a favor and find a reputable company so your vacation is not ruined like ours instead of using this lying scam artist!
Mihai
GBExcellently organized Excellently organized, with genuine desire to best serve the customer. Thank you Yannis, we really appreciate your care and professionalism that made our vacation a great delight. Also, the cruse directors Florentina and Ion were incredible charming organizers. That's a rare gift. We are glad to keep spreading the word about you. Thank you for our unforgivable vacation. Mihai & Mona MOS