renee ruggeri
GBFraud Fraud! DO NOT BOOK WITH MAINLY VACATIONS. reference a previous post by the Gummos....brain John's never booked our trip to the almalfi coast. Leaving 11 people stranded at the lamezia train station...no vouchers no hotel reservations no transfers. We called hotels and verified he never made the reservations. Never sent documents in his travel app. Tried to blame It on our "group leader" however kathy and randy did contact him to find out why we never recieved info. We did. Ot change the reservation or request cancellation....he never made the reservations.....we are now collecting names of others to formulate a class action law suit.....DO NOT BOOK WITH MAINLY VACATIONS OR BRIAN JOHN
Mihai
GBExcellently organized Excellently organized, with genuine desire to best serve the customer. Thank you Yannis, we really appreciate your care and professionalism that made our vacation a great delight. Also, the cruse directors Florentina and Ion were incredible charming organizers. That's a rare gift. We are glad to keep spreading the word about you. Thank you for our unforgivable vacation. Mihai & Mona MOS
Terry & Donna Bowman
GBMy husband and I purchased the Italy… My husband and I purchased the Italy Renaissance Cities tour with Mainly Vacations. Upon our arrival in Rome we found out that the other 22 people that were suppose to be on the tour with us did not make the flight. So two 70 year old people that had not been to Italy before were on their own. Mainly contacted us everyday and gave us directions and information on our tours but we had to navigate the tours, the taxis, the train -dining. It was stressful but worked out. We have written confirmation that Mainly would reimburse us for our expenses - they have acknowledged that they have our receipts. We also have written confirmation of $500 that would be refunded to us due to the issue with the tour. After months of correspondence, Mainly no longer responds and we have not received any reimbursement. Very disappointed
Natalie C.
GBGreece - August 2018 Working with Brian was great. He is very knowledgeable, responsive and flexible. When there were any issues he resolved quickly and exhibited great customer service in the process. We got a lot of value for our money and really enjoyed the tours, knowledgeable guides and experience. We already know where we’d like to travel for the next two years and will turn to Brian and Mainly Vacations for our planning.
Melvon
GBOverall Good Trip Value - above average for the price.but not excellent Lodging - excellent (Athens, Santorini, Mykonos & Dubai) Guide support - outstanding in Athens; good in Santorini & Mykonos; less than satisfactory in Dubai. We had to negotiate for the bus to take the group back to the hotel, versus being left at the mall and securing our transportation. Emirates -- difficulty checking in online; not assigned a seat next to your travel partner to Athens & Dubai Emirates changed baggage policy on February 1, 2019, MV should have spearheaded a discussion with the airline to ensure no problems. Considering the fact that MV was paid long before Feb. 1st. I hold MV totally responsible for the poor seat assignments and not being willing to speak to airlines on our behalf. Finally, the travel APP would not work (or load properly) on my IPhone 7. Some in our group which did have access notice the APP was inadequate because there weren't any updates with revisions.