Do not book tours with this company Do not book tours with this company. I, my son and his friend paid our money to visit London and Paris for a week from 9/14/19. Days before the trip, my son told me the trip was canceled. The company didn’t have the decency to let me know. Later found out, they never booked any flight, and of course they are supposed to be refunding the money within 5-15 business days.

Potential to be 5 star Potential to be 5 star. This tour was amazing and a strong value. Communication was not optimal, but knowing what to expect in that area- I would book again with this company. Airline seating for my party was NEVER together and no one seemed able to help. I expected more after hearing rave reviews about United Emirates. I am unsure why some in our group of 18 were able to pre-assign seats, while others were unable to. Clearer communication would greatly optimize as flights were over night and longer than 8 hours. An itinerary with each hotel would be an added bonus. I saw other agents itineraries posted in the lobby of the 2nd hotel. Updates were NOT on the phone app we were encouraged to download. We had to elect a group leader, who made sure everyone was aware of changes. At the end of the day- it was still a great value with top notch tours.

Greece - August 2018 Working with Brian was great. He is very knowledgeable, responsive and flexible. When there were any issues he resolved quickly and exhibited great customer service in the process. We got a lot of value for our money and really enjoyed the tours, knowledgeable guides and experience. We already know where we’d like to travel for the next two years and will turn to Brian and Mainly Vacations for our planning.

Great value for the price Great value for the price, air, hotels, transportation and tours. Had some minor issues with land tour operators as they used independent local tour operators and the information they received did not always coordinate with what Mainly gave them. The full day local tour guides were great. The only major problem was they gave us the wrong pick up time at the hotel for the Dhow Dinner cruise in Dubai and we waited in the hotel lobby for over 2 1/2 hours! Overall the itinerary and tours were done well.

I just finished reading the reviews… I just finished reading the reviews posted against Mainly Vacations and almost every one written is exactly the same problem I experienced, We booked a trip in Sept. 2018 for Italy in July 2019. Three weeks before the trip when I had not yet received any paperwork about the trip although been told numerous times all flights were arranged, I was finally told the trip was cancelled as it was a small group tour and 12 other passengers cancelled. We, too, were offered the independent tour but as we are in our 70s and taking our 12 year old granddaughter, we did not feel comfortable doing this. According to the terms and conditions, our deposit and final payment would be refunded. We received our final payment but have not yet received the $1,200 deposit. I have been told many times, that it would be coming. I have filed a complaint with the Better Business Bureau with the hopes of getting my money back. Although their tours sound interesting, I would not trust this company to make it happen.