My husband and I purchased the Italy… My husband and I purchased the Italy Renaissance Cities tour with Mainly Vacations. Upon our arrival in Rome we found out that the other 22 people that were suppose to be on the tour with us did not make the flight. So two 70 year old people that had not been to Italy before were on their own. Mainly contacted us everyday and gave us directions and information on our tours but we had to navigate the tours, the taxis, the train -dining. It was stressful but worked out. We have written confirmation that Mainly would reimburse us for our expenses - they have acknowledged that they have our receipts. We also have written confirmation of $500 that would be refunded to us due to the issue with the tour. After months of correspondence, Mainly no longer responds and we have not received any reimbursement. Very disappointed

Trip to Israel Getting through the security of El Al at JFK was a headache and I was concerned that the trip to Israel would be like vacationing in a prison. However, to the contrary! Once we landed in Tel Aviv, ground transportation was set up to take us to our hotel. There were wonderful tour guides and drivers to take us around. We also flew to Jerusalem with no issue. The sights were awesome and the hotels we stayed in were just incredible. This trip was well organized and probably the best experience I’ve had overall.

I have used Mainly Vacations over and… I have used Mainly Vacations over and over again on travel both for flights for short trips domestically as well as for my yearly vacations with my husband internationally. Their knowledgeable staff really helps since I don't always know exactly where I want to go. They have never steered me wrong and I've always had a great time. I will continue to use them.

Do not book tours with this company Do not book tours with this company. I, my son and his friend paid our money to visit London and Paris for a week from 9/14/19. Days before the trip, my son told me the trip was canceled. The company didn’t have the decency to let me know. Later found out, they never booked any flight, and of course they are supposed to be refunding the money within 5-15 business days.

Greece - August 2018 Working with Brian was great. He is very knowledgeable, responsive and flexible. When there were any issues he resolved quickly and exhibited great customer service in the process. We got a lot of value for our money and really enjoyed the tours, knowledgeable guides and experience. We already know where we’d like to travel for the next two years and will turn to Brian and Mainly Vacations for our planning.