renee ruggeri
GBFraud Fraud! DO NOT BOOK WITH MAINLY VACATIONS. reference a previous post by the Gummos....brain John's never booked our trip to the almalfi coast. Leaving 11 people stranded at the lamezia train station...no vouchers no hotel reservations no transfers. We called hotels and verified he never made the reservations. Never sent documents in his travel app. Tried to blame It on our "group leader" however kathy and randy did contact him to find out why we never recieved info. We did. Ot change the reservation or request cancellation....he never made the reservations.....we are now collecting names of others to formulate a class action law suit.....DO NOT BOOK WITH MAINLY VACATIONS OR BRIAN JOHN
CLE521
GBPotential to be 5 star Potential to be 5 star. This tour was amazing and a strong value. Communication was not optimal, but knowing what to expect in that area- I would book again with this company. Airline seating for my party was NEVER together and no one seemed able to help. I expected more after hearing rave reviews about United Emirates. I am unsure why some in our group of 18 were able to pre-assign seats, while others were unable to. Clearer communication would greatly optimize as flights were over night and longer than 8 hours. An itinerary with each hotel would be an added bonus. I saw other agents itineraries posted in the lobby of the 2nd hotel. Updates were NOT on the phone app we were encouraged to download. We had to elect a group leader, who made sure everyone was aware of changes. At the end of the day- it was still a great value with top notch tours.
LLO
GBI just finished reading the reviews… I just finished reading the reviews posted against Mainly Vacations and almost every one written is exactly the same problem I experienced, We booked a trip in Sept. 2018 for Italy in July 2019. Three weeks before the trip when I had not yet received any paperwork about the trip although been told numerous times all flights were arranged, I was finally told the trip was cancelled as it was a small group tour and 12 other passengers cancelled. We, too, were offered the independent tour but as we are in our 70s and taking our 12 year old granddaughter, we did not feel comfortable doing this. According to the terms and conditions, our deposit and final payment would be refunded. We received our final payment but have not yet received the $1,200 deposit. I have been told many times, that it would be coming. I have filed a complaint with the Better Business Bureau with the hopes of getting my money back. Although their tours sound interesting, I would not trust this company to make it happen.
Kim
GBThe company is a scam! This Brian Johns ripped us off of all our money for an Italy trip of a party of 12. DO NOT BOOK WITH THIS COMPANY
Mihai
GBExcellently organized Excellently organized, with genuine desire to best serve the customer. Thank you Yannis, we really appreciate your care and professionalism that made our vacation a great delight. Also, the cruse directors Florentina and Ion were incredible charming organizers. That's a rare gift. We are glad to keep spreading the word about you. Thank you for our unforgivable vacation. Mihai & Mona MOS