My husband and I purchased the Italy… My husband and I purchased the Italy Renaissance Cities tour with Mainly Vacations. Upon our arrival in Rome we found out that the other 22 people that were suppose to be on the tour with us did not make the flight. So two 70 year old people that had not been to Italy before were on their own. Mainly contacted us everyday and gave us directions and information on our tours but we had to navigate the tours, the taxis, the train -dining. It was stressful but worked out. We have written confirmation that Mainly would reimburse us for our expenses - they have acknowledged that they have our receipts. We also have written confirmation of $500 that would be refunded to us due to the issue with the tour. After months of correspondence, Mainly no longer responds and we have not received any reimbursement. Very disappointed

Overall Good Trip Value - above average for the price.but not excellent Lodging - excellent (Athens, Santorini, Mykonos & Dubai) Guide support - outstanding in Athens; good in Santorini & Mykonos; less than satisfactory in Dubai. We had to negotiate for the bus to take the group back to the hotel, versus being left at the mall and securing our transportation. Emirates -- difficulty checking in online; not assigned a seat next to your travel partner to Athens & Dubai Emirates changed baggage policy on February 1, 2019, MV should have spearheaded a discussion with the airline to ensure no problems. Considering the fact that MV was paid long before Feb. 1st. I hold MV totally responsible for the poor seat assignments and not being willing to speak to airlines on our behalf. Finally, the travel APP would not work (or load properly) on my IPhone 7. Some in our group which did have access notice the APP was inadequate because there weren't any updates with revisions.

My husband and I had an amazing time in… My husband and I had an amazing time in Dubai and Greece!! We had the best honeymoon we could have asked for. Brian was very helpful and made sure everything went smooth for us. The only down side it took too long for us to receive the air tickets and the itinerary, but other than we had a blast! I definitely recommend Mainly Vacations.

Plan on Using Them Again Soon My sister and I used Mainly Vacation to visit Greece and Dubai. Brian called us before our trip and informed us that the tour before us had problems with the local tour company so they were going to use a different local company. We were picked up at the airport as planned and taken to our hotel. I could tell that Mainly Vacations was working out some bugs with the new local company, but we were kept informed the entire time. We received everything that we paid for. We had a great time in Athens, Santorini and Mykonos. In fact, we plan on going back next year. Because of the problems experienced with the new tour company, Brian upgraded us to the Fairmont Hotel in Dubai. It was spectacular. We're planning on doing the Croatia cruise with Mainly Vacation in the very near future.

Potential to be 5 star Potential to be 5 star. This tour was amazing and a strong value. Communication was not optimal, but knowing what to expect in that area- I would book again with this company. Airline seating for my party was NEVER together and no one seemed able to help. I expected more after hearing rave reviews about United Emirates. I am unsure why some in our group of 18 were able to pre-assign seats, while others were unable to. Clearer communication would greatly optimize as flights were over night and longer than 8 hours. An itinerary with each hotel would be an added bonus. I saw other agents itineraries posted in the lobby of the 2nd hotel. Updates were NOT on the phone app we were encouraged to download. We had to elect a group leader, who made sure everyone was aware of changes. At the end of the day- it was still a great value with top notch tours.