Jolene Lange
GBGreat help in a time of need! I needed to get a last minute flight from Portland, OR to Boise, ID and Lucas was able to get me a great deal! He phoned me and made sure I received my confirmation and checked and made sure I was happy and ready for my trip. Thank you Lucas for excellent customer service and a great deal so I can go help my mother after her surgery! J. Lange
Patha Clark
GBWe were helped by Nick to get flights… We were helped by Nick to get flights from New Orleans to Bangkok. With all special requirements due to COVID-19, he helped us figure this out. Thank you.
Karen Klott
GBPoor service was RIGHTED I had much difficulty with my initial booking in April 2016; however, my last 3 encounters have changed my rating from -10 to +4! I was very pleased with Lucas, Moses and Emily who changed my impression of this agency. Poor Service was changed: Last April, I needed to cancel my "bereavement" airline reservation with this agency within 24 hours after my original booking; however, I was unable to connect with them. I called within 24 hours and ended up listening to a recording that stated I was next in line for 1 hour. When I was finally connected (the next business day) it was a hassle to obtain a CREDIT for my cancelled reservation ($258.60). I attempted to contact the agency this week; however, the email (that had accompanied the confirmed cancellation) was returned to me. When I reached personnel on the phone, I was told there would be a $200. re-booking fee, and needed to send a copy of the death certificate. When I spoke with Lucas last evening, I was given my flight confirmation, with NO re-booking fee and the death certificate was not needed. I appreciate that these 3 employees worked together within their positions and RIGHTED a difficult situation. Thank you LUCAS!
Rob
GBI have been notified that I will be… I have been notified that I will be receiving a full refund
Queen Pritchard
GBThanks a job well done!!! -