Poor service was RIGHTED I had much difficulty with my initial booking in April 2016; however, my last 3 encounters have changed my rating from -10 to +4! I was very pleased with Lucas, Moses and Emily who changed my impression of this agency. Poor Service was changed: Last April, I needed to cancel my "bereavement" airline reservation with this agency within 24 hours after my original booking; however, I was unable to connect with them. I called within 24 hours and ended up listening to a recording that stated I was next in line for 1 hour. When I was finally connected (the next business day) it was a hassle to obtain a CREDIT for my cancelled reservation ($258.60). I attempted to contact the agency this week; however, the email (that had accompanied the confirmed cancellation) was returned to me. When I reached personnel on the phone, I was told there would be a $200. re-booking fee, and needed to send a copy of the death certificate. When I spoke with Lucas last evening, I was given my flight confirmation, with NO re-booking fee and the death certificate was not needed. I appreciate that these 3 employees worked together within their positions and RIGHTED a difficult situation. Thank you LUCAS!

Tried to scam us on flight change Because we paid for our southwest flight with credit card points when we needed to make a change southwest directed us to this company to make the change. We spoke to a rep named Harry who tried two different scams on us. The first was our new flights were $200 cheaper than our original $400 fares. He tried to say we would be charged $200 for changing the flights but we would get a $200 flight credit so in essence the change would cost us nothing. So basically they knew southwest would give us $200 in credit and then wanted to charge us $200 to make the change but wanted it to appear like we were getting a good deal as it was costing us nothing to change. I pointed out on the southwest website the new fares were $200 cheaper. He told me those cheaper flights were sold out and that if I tried to book it would not go through. At this point he tried to tell me he could get the new fares for $295. Throughout the call he was interrupting me and speaking over me getting mildly pushy and aggressive. I felt like I was being scammed. He also said there were only 3 seats left on one of the flights so we needed to hurry. I put him on hold went to southwest site and booked the flights for $200 and nowhere did it say there were limited seats on any flight. I do not know if these are company pushed scams or Harry is running his own little scams but I would be very careful dealing with this company.

We were helped by Nick to get flights… We were helped by Nick to get flights from New Orleans to Bangkok. With all special requirements due to COVID-19, he helped us figure this out. Thank you.

They got me a deal. They got me a deal. $50 cheaper for the same ticket Priceline and others had. Trust these guys. My start strange but worth it.

Flight was canceled so I called your… Flight was canceled so I called your number for assistance I was told to call the airlines and promptly hung up on do not use this service warning warning warning