Lucas did a awesome job. Will recommend … Lucas did a awesome job. Will recommend him to all my family and friends.

Excellent Service. Lucas was very professional and patient as he worked to get me reservations to Houston, Texas, It is because of him, I feel comfortable with my travel plans. I highly recommend and appreciate him. Edith M

Poor service was RIGHTED I had much difficulty with my initial booking in April 2016; however, my last 3 encounters have changed my rating from -10 to +4! I was very pleased with Lucas, Moses and Emily who changed my impression of this agency. Poor Service was changed: Last April, I needed to cancel my "bereavement" airline reservation with this agency within 24 hours after my original booking; however, I was unable to connect with them. I called within 24 hours and ended up listening to a recording that stated I was next in line for 1 hour. When I was finally connected (the next business day) it was a hassle to obtain a CREDIT for my cancelled reservation ($258.60). I attempted to contact the agency this week; however, the email (that had accompanied the confirmed cancellation) was returned to me. When I reached personnel on the phone, I was told there would be a $200. re-booking fee, and needed to send a copy of the death certificate. When I spoke with Lucas last evening, I was given my flight confirmation, with NO re-booking fee and the death certificate was not needed. I appreciate that these 3 employees worked together within their positions and RIGHTED a difficult situation. Thank you LUCAS!

Great help in a time of need! I needed to get a last minute flight from Portland, OR to Boise, ID and Lucas was able to get me a great deal! He phoned me and made sure I received my confirmation and checked and made sure I was happy and ready for my trip. Thank you Lucas for excellent customer service and a great deal so I can go help my mother after her surgery! J. Lange

Thanks a job well done!!! -