Karen Klott
GBPoor service was RIGHTED I had much difficulty with my initial booking in April 2016; however, my last 3 encounters have changed my rating from -10 to +4! I was very pleased with Lucas, Moses and Emily who changed my impression of this agency. Poor Service was changed: Last April, I needed to cancel my "bereavement" airline reservation with this agency within 24 hours after my original booking; however, I was unable to connect with them. I called within 24 hours and ended up listening to a recording that stated I was next in line for 1 hour. When I was finally connected (the next business day) it was a hassle to obtain a CREDIT for my cancelled reservation ($258.60). I attempted to contact the agency this week; however, the email (that had accompanied the confirmed cancellation) was returned to me. When I reached personnel on the phone, I was told there would be a $200. re-booking fee, and needed to send a copy of the death certificate. When I spoke with Lucas last evening, I was given my flight confirmation, with NO re-booking fee and the death certificate was not needed. I appreciate that these 3 employees worked together within their positions and RIGHTED a difficult situation. Thank you LUCAS!
Edith Morton Smith
GBExcellent Service. Lucas was very professional and patient as he worked to get me reservations to Houston, Texas, It is because of him, I feel comfortable with my travel plans. I highly recommend and appreciate him. Edith M
Rob
GBI have been notified that I will be… I have been notified that I will be receiving a full refund
Queen Pritchard
GBThanks a job well done!!! -
Colleen Murphy
GBFlight was canceled so I called your… Flight was canceled so I called your number for assistance I was told to call the airlines and promptly hung up on do not use this service warning warning warning