ROBIN STILES
USALL OKAY GREAT SERVICE
Jolene Lange
USGreat help in a time of need! I needed to get a last minute flight from Portland, OR to Boise, ID and Lucas was able to get me a great deal! He phoned me and made sure I received my confirmation and checked and made sure I was happy and ready for my trip. Thank you Lucas for excellent customer service and a great deal so I can go help my mother after her surgery! J. Lange
Karen Klott
USPoor service was RIGHTED I had much difficulty with my initial booking in April 2016; however, my last 3 encounters have changed my rating from -10 to +4! I was very pleased with Lucas, Moses and Emily who changed my impression of this agency. Poor Service was changed: Last April, I needed to cancel my "bereavement" airline reservation with this agency within 24 hours after my original booking; however, I was unable to connect with them. I called within 24 hours and ended up listening to a recording that stated I was next in line for 1 hour. When I was finally connected (the next business day) it was a hassle to obtain a CREDIT for my cancelled reservation ($258.60). I attempted to contact the agency this week; however, the email (that had accompanied the confirmed cancellation) was returned to me. When I reached personnel on the phone, I was told there would be a $200. re-booking fee, and needed to send a copy of the death certificate. When I spoke with Lucas last evening, I was given my flight confirmation, with NO re-booking fee and the death certificate was not needed. I appreciate that these 3 employees worked together within their positions and RIGHTED a difficult situation. Thank you LUCAS!
Ann Tucker
USemilie johnson Emilie was very helpful.
Inga Selli
USExellent Good service