I booked a stay in NYC for COVID… I booked a stay in NYC for COVID response. My contract with the company was cancelled by day 2 so I needed a refund for the hotel stay that was paid for prior to my contract cancellation. Nustay worked diligently to process my refund back to my credit card. It took about 3 to 4 weeks to process due to the limitations that have arise from COVID. They kept me informed with every move, responded to my emails within hours, sometimes minutes. I could not have asked for a better team throughout this process given the circumstances.

Refund from Nustay Due to Covid travel restrictions we cancelled our hotel in Portugal booked through Nustay. We had free cancellation as long as we cancelled up to 7 days before our arrival date, We cancelled with Nustay on 11th May 2020 - After a few emails back and forth we received a full refund credited back to our account. My main contact at Nustay was Helen Grey and she did an absolutely fantastic job of making sure any issues were resolved. Her honesty and professionalism is a credit to her and the company she represents. Top marks all round.

Thank you! Negative feedback can be written via revieuw pages. no one likes to get negative feedback. I would like to compliment you for reviewing our booking again and for the quick and neat settlement. compliments on how you handled the problem. gives confidence in a new booking, thank you!

Withholding refund Informed I would receive refund within 21 business days of cancelling (due to Covid-19). Time has now elapsed. Still no refund. Still no communication from Nustay about when to expect. Will not use again, and will advise friends and family to avoid as well.

Awesome service from Nustay We had a hotel booking in Sydney made through Nustay, and of course like so many others it became necessary to cancel the entire trip. At all times the contacts there were polite, efficient, and understanding (despite what they must have been going through themselves!). Nustay were easy to contact, and prompt in their replies - if only we could say that about some of the other organisations we have had to deal with! We now hold a voucher for the full value of our cancelled booking - something we received more from goodwill than entitlement, and we couldn't be happier. Thank you folks, and may you prosper when this is all over!