Stole my money Cancelled my reservation on 16th May, 4 months before our scheduled stay. We were informed that we would be refunded within 90 business days. It is now nearly 5 months since the cancellation and we have not received the refund. Scam artists. Do not use.

A Big Thank you to Tatiana On 19th March , I wrote one star review as first reply for change of date to Rome due to COVID-19 was rejected by Nustay saying we should claim it off our insurance. Since then Tatiana got in touch with me and has helped us get change of date to next year for all 5 of us. Nustay have absolved all extra charges. Tatiana really came through for us and we want to thank her for all the hard work she put into getting the hotel to let us change dates.

Thank you! Negative feedback can be written via revieuw pages. no one likes to get negative feedback. I would like to compliment you for reviewing our booking again and for the quick and neat settlement. compliments on how you handled the problem. gives confidence in a new booking, thank you!

Excellent suppport from The Nustay Team Nustay came out on top earlier in the year when we booked accommodation for a June trip to Barcelona. Following the Worldwide impact of COVID 19 Nustay,s customer support team stepped up to support us with a voucher code for the full value which we can use for future travel plans. We are most grateful for the outstanding service provided by the Customer support team and look forward to a time when we can all make travel plans again.

I booked a stay in NYC for COVID… I booked a stay in NYC for COVID response. My contract with the company was cancelled by day 2 so I needed a refund for the hotel stay that was paid for prior to my contract cancellation. Nustay worked diligently to process my refund back to my credit card. It took about 3 to 4 weeks to process due to the limitations that have arise from COVID. They kept me informed with every move, responded to my emails within hours, sometimes minutes. I could not have asked for a better team throughout this process given the circumstances.