Booked the Crowne Plaza in Abu Dhabi… Booked the Crowne Plaza in Abu Dhabi through Nustay but the hotel was closed due to Coronavirus and instructed Nustay to pay me a refund. Instead of doing so Nustay told me my booking was non refundable and that the hotel was open, my sister turned up there only to find out it was actually closed and Nustay still won’t pay me my money back. Scam of an organisation.

A Big Thank you to Tatiana On 19th March , I wrote one star review as first reply for change of date to Rome due to COVID-19 was rejected by Nustay saying we should claim it off our insurance. Since then Tatiana got in touch with me and has helped us get change of date to next year for all 5 of us. Nustay have absolved all extra charges. Tatiana really came through for us and we want to thank her for all the hard work she put into getting the hotel to let us change dates.

SCAM !! Booked a hotel before coronavirus in February 2020. Nustay then cancelled this without my consent or knowledge on 8 April 2020. I attempted to cancel myself in September 2020 for a full refund but they refused to cancel!! They just wanted to keep my money and pretend that they had not already cancelled the booking. BE VERY CAREFUL OF THIS COMPANY - they operate under the vendor known as 'webjet'. SCAM STAY AWAY!!

Thank you! Negative feedback can be written via revieuw pages. no one likes to get negative feedback. I would like to compliment you for reviewing our booking again and for the quick and neat settlement. compliments on how you handled the problem. gives confidence in a new booking, thank you!

Waiting a refund after 6 months In January I booked a hotel in Milan for April 2020 with advance payment. The hotel was closed until May 2020 due to ministerial provisions, therefore it was impossible to use the paid service. Untl now I send 20 e-mails to which they respond evasively, but then finally they recognize me a refund that I'm still waiting!! 6 months passed and I'm still waiting the refund... I have sent notice to my lawyer in which I request a refund of the amount paid.