Booked the Crowne Plaza in Abu Dhabi… Booked the Crowne Plaza in Abu Dhabi through Nustay but the hotel was closed due to Coronavirus and instructed Nustay to pay me a refund. Instead of doing so Nustay told me my booking was non refundable and that the hotel was open, my sister turned up there only to find out it was actually closed and Nustay still won’t pay me my money back. Scam of an organisation.

Stole my money Cancelled my reservation on 16th May, 4 months before our scheduled stay. We were informed that we would be refunded within 90 business days. It is now nearly 5 months since the cancellation and we have not received the refund. Scam artists. Do not use.

The team at Nustay is the best! The team at Nustay were very helpful when dealing with our canceled reservations on our trip to Hokkaido, Japan. Each email was filled with courteous and concerned words, with attention to detail and knowledge of our situation. They handled our cancelation quickly and even got us a credit for a future booking for a non-refundable reservation at a hotel in Narita. Their email replies were prompt and I heard back from them within one day and even the same day. I will definitely use Nustay for booking on our future trips. Thanks Nustay, you're the best! Sincerely, Kandice Crusat

Such a scam and fraudulent company Such a scam and fraudulent company. Our flights were canceled for two times due to COVID 19. We tried to contact NUSTAY many times for refund. After several discussions, they told us they would refund if the hotel accepted. We contacted the hotel and we got the cancellation confirmation email and we forwarded it to NUSTAY. They said they needed to contact the third party (we do not know who they are referring to) in order to process our refund. We have not received our refund yet. We tried to email them but they haven’t responded back. It is very frustrating. We have been hit not only by Covid 19 but also by this fraudulent company who is taking advantage of this situation.

Thank you! Negative feedback can be written via revieuw pages. no one likes to get negative feedback. I would like to compliment you for reviewing our booking again and for the quick and neat settlement. compliments on how you handled the problem. gives confidence in a new booking, thank you!