Great help from Nustay I bought a hotel vouchers in Zanzibar via Nustay in Feb 2020. This was before COVID-19 Pandemic. After that in June our flights was cancelled, we contacted and asked Nustay for help. They responded very quickly and gave us suggestion what we should do. Finally they helped us for a cancellation and get 100% refund back, despite the fact that our booking was a 100% prepayment and non- refundable. Nustay is truly trustful, I will surely book our hotel via Nustay in future!! Love you guys and your services!!

Waiting a refund after 6 months In January I booked a hotel in Milan for April 2020 with advance payment. The hotel was closed until May 2020 due to ministerial provisions, therefore it was impossible to use the paid service. Untl now I send 20 e-mails to which they respond evasively, but then finally they recognize me a refund that I'm still waiting!! 6 months passed and I'm still waiting the refund... I have sent notice to my lawyer in which I request a refund of the amount paid.

Booked the Crowne Plaza in Abu Dhabi… Booked the Crowne Plaza in Abu Dhabi through Nustay but the hotel was closed due to Coronavirus and instructed Nustay to pay me a refund. Instead of doing so Nustay told me my booking was non refundable and that the hotel was open, my sister turned up there only to find out it was actually closed and Nustay still won’t pay me my money back. Scam of an organisation.

The team at Nustay is the best! The team at Nustay were very helpful when dealing with our canceled reservations on our trip to Hokkaido, Japan. Each email was filled with courteous and concerned words, with attention to detail and knowledge of our situation. They handled our cancelation quickly and even got us a credit for a future booking for a non-refundable reservation at a hotel in Narita. Their email replies were prompt and I heard back from them within one day and even the same day. I will definitely use Nustay for booking on our future trips. Thanks Nustay, you're the best! Sincerely, Kandice Crusat

We live in the UK and we hadn’t heard… We live in the UK and we hadn’t heard of Nustay before but we found a great deal on their website and decided to book our accommodation for a trip to Japan with them. Unfortunately, because of Covid-19 we didn’t manage to proceed with our much anticipated trip and the team has been amazing at supporting us: they helped us canceled with the hotel and managed to get us a full refund. Very friendly, proffessional and really good at keeping us updated at all times. Moving onwards Nustay will be our go to place for our travels. Thank you so much Nustay team and keep up the good work!