Stole my money Cancelled my reservation on 16th May, 4 months before our scheduled stay. We were informed that we would be refunded within 90 business days. It is now nearly 5 months since the cancellation and we have not received the refund. Scam artists. Do not use.

Very good experience Very good experience, I had some reschedules due to corona virus. (Twice so far) Team help me a lot with no stress. I will definitely use them again even this week, because I'm not able to go Croatia, so I may stay more days in Italy instead.

SCAM !! Booked a hotel before coronavirus in February 2020. Nustay then cancelled this without my consent or knowledge on 8 April 2020. I attempted to cancel myself in September 2020 for a full refund but they refused to cancel!! They just wanted to keep my money and pretend that they had not already cancelled the booking. BE VERY CAREFUL OF THIS COMPANY - they operate under the vendor known as 'webjet'. SCAM STAY AWAY!!

Mathias Lundoe Nielsen the owner of… Mathias Lundoe Nielsen the owner of Nustay needs to refund the hundreds of people he scammed out of their hard earned money. Every other booking company refunded their customers during the covid crises but this man ran off with all our money - total scam artist.

Withholding refund Informed I would receive refund within 21 business days of cancelling (due to Covid-19). Time has now elapsed. Still no refund. Still no communication from Nustay about when to expect. Will not use again, and will advise friends and family to avoid as well.