Do not use this company Do not use this company. I booked a one night stay because my son had a soccer tournament 2 months later, then the Covid 19 outbreak began. My son's tournament was cancelled and I reached out to cancel my reservation - this was 6 weeks prior to my reservation date. They asked if I could contact them within 7 days of the reservation as they needed to deal with much sooner reservations. I completely understood and did exactly as they asked. Contacted them 6 days prior to our stay and they refused to consider returning our money. Do not ever use Nustay. They are a scam.

A Big Thank you to Tatiana On 19th March , I wrote one star review as first reply for change of date to Rome due to COVID-19 was rejected by Nustay saying we should claim it off our insurance. Since then Tatiana got in touch with me and has helped us get change of date to next year for all 5 of us. Nustay have absolved all extra charges. Tatiana really came through for us and we want to thank her for all the hard work she put into getting the hotel to let us change dates.

Booked the Crowne Plaza in Abu Dhabi… Booked the Crowne Plaza in Abu Dhabi through Nustay but the hotel was closed due to Coronavirus and instructed Nustay to pay me a refund. Instead of doing so Nustay told me my booking was non refundable and that the hotel was open, my sister turned up there only to find out it was actually closed and Nustay still won’t pay me my money back. Scam of an organisation.

Excellent suppport from The Nustay Team Nustay came out on top earlier in the year when we booked accommodation for a June trip to Barcelona. Following the Worldwide impact of COVID 19 Nustay,s customer support team stepped up to support us with a voucher code for the full value which we can use for future travel plans. We are most grateful for the outstanding service provided by the Customer support team and look forward to a time when we can all make travel plans again.

Very good experience Very good experience, I had some reschedules due to corona virus. (Twice so far) Team help me a lot with no stress. I will definitely use them again even this week, because I'm not able to go Croatia, so I may stay more days in Italy instead.