Great help from Nustay I bought a hotel vouchers in Zanzibar via Nustay in Feb 2020. This was before COVID-19 Pandemic. After that in June our flights was cancelled, we contacted and asked Nustay for help. They responded very quickly and gave us suggestion what we should do. Finally they helped us for a cancellation and get 100% refund back, despite the fact that our booking was a 100% prepayment and non- refundable. Nustay is truly trustful, I will surely book our hotel via Nustay in future!! Love you guys and your services!!

SCAM !! Booked a hotel before coronavirus in February 2020. Nustay then cancelled this without my consent or knowledge on 8 April 2020. I attempted to cancel myself in September 2020 for a full refund but they refused to cancel!! They just wanted to keep my money and pretend that they had not already cancelled the booking. BE VERY CAREFUL OF THIS COMPANY - they operate under the vendor known as 'webjet'. SCAM STAY AWAY!!

I booked a stay in NYC for COVID… I booked a stay in NYC for COVID response. My contract with the company was cancelled by day 2 so I needed a refund for the hotel stay that was paid for prior to my contract cancellation. Nustay worked diligently to process my refund back to my credit card. It took about 3 to 4 weeks to process due to the limitations that have arise from COVID. They kept me informed with every move, responded to my emails within hours, sometimes minutes. I could not have asked for a better team throughout this process given the circumstances.

Such a scam and fraudulent company Such a scam and fraudulent company. Our flights were canceled for two times due to COVID 19. We tried to contact NUSTAY many times for refund. After several discussions, they told us they would refund if the hotel accepted. We contacted the hotel and we got the cancellation confirmation email and we forwarded it to NUSTAY. They said they needed to contact the third party (we do not know who they are referring to) in order to process our refund. We have not received our refund yet. We tried to email them but they haven’t responded back. It is very frustrating. We have been hit not only by Covid 19 but also by this fraudulent company who is taking advantage of this situation.

My review is In relation to a customer service agent Alex Fitch My review is In relation to a particular customer service agent Alex Fitch. He was extremely polite and went above and beyond to help get me the best result possible due to the unforeseen circumstances of the virus. Alex was really kind and tried his absolute best to get me the result I was after, and he is probably under so much pressure at the moment. Thanks so much Alex!