Nustay

Nyhavn 43B, 1051, Copenhagen, Denmark
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3.20
Based on 20 Reviews

5

55.00%

4

0.00%

3

0.00%

2

0.00%

1

45.00%
About Nustay

At Nustay you get the lowest hotel rates in the world and the best hotel experience, because we match you with hotels that fit your preferences and desires. We are able to do this by analyzing Big Data, and we are very good at it.

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Fabio Persico
IT

Waiting a refund after 6 months In January I booked a hotel in Milan for April 2020 with advance payment. The hotel was closed until May 2020 due to ministerial provisions, therefore it was impossible to use the paid service. Untl now I send 20 e-mails to which they respond evasively, but then finally they recognize me a refund that I'm still waiting!! 6 months passed and I'm still waiting the refund... I have sent notice to my lawyer in which I request a refund of the amount paid.

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Agnieszka Dzikowska
GB

Very good experience Very good experience, I had some reschedules due to corona virus. (Twice so far) Team help me a lot with no stress. I will definitely use them again even this week, because I'm not able to go Croatia, so I may stay more days in Italy instead.

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jass
GB

SCAM !! Booked a hotel before coronavirus in February 2020. Nustay then cancelled this without my consent or knowledge on 8 April 2020. I attempted to cancel myself in September 2020 for a full refund but they refused to cancel!! They just wanted to keep my money and pretend that they had not already cancelled the booking. BE VERY CAREFUL OF THIS COMPANY - they operate under the vendor known as 'webjet'. SCAM STAY AWAY!!

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Naomi W
GB

Withholding refund Informed I would receive refund within 21 business days of cancelling (due to Covid-19). Time has now elapsed. Still no refund. Still no communication from Nustay about when to expect. Will not use again, and will advise friends and family to avoid as well.

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Mark
GB

Do not use this company Do not use this company. I booked a one night stay because my son had a soccer tournament 2 months later, then the Covid 19 outbreak began. My son's tournament was cancelled and I reached out to cancel my reservation - this was 6 weeks prior to my reservation date. They asked if I could contact them within 7 days of the reservation as they needed to deal with much sooner reservations. I completely understood and did exactly as they asked. Contacted them 6 days prior to our stay and they refused to consider returning our money. Do not ever use Nustay. They are a scam.

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