We live in the UK and we hadn’t heard… We live in the UK and we hadn’t heard of Nustay before but we found a great deal on their website and decided to book our accommodation for a trip to Japan with them. Unfortunately, because of Covid-19 we didn’t manage to proceed with our much anticipated trip and the team has been amazing at supporting us: they helped us canceled with the hotel and managed to get us a full refund. Very friendly, proffessional and really good at keeping us updated at all times. Moving onwards Nustay will be our go to place for our travels. Thank you so much Nustay team and keep up the good work!

Mathias Lundoe Nielsen the owner of… Mathias Lundoe Nielsen the owner of Nustay needs to refund the hundreds of people he scammed out of their hard earned money. Every other booking company refunded their customers during the covid crises but this man ran off with all our money - total scam artist.

Excellent suppport from The Nustay Team Nustay came out on top earlier in the year when we booked accommodation for a June trip to Barcelona. Following the Worldwide impact of COVID 19 Nustay,s customer support team stepped up to support us with a voucher code for the full value which we can use for future travel plans. We are most grateful for the outstanding service provided by the Customer support team and look forward to a time when we can all make travel plans again.

Booked a hotel in February Booked a hotel in February, cancelled and asked for a refund in May. We were told we would get our money back within 90 days-- it's now OCTOBER and still nothing. I know they were able to get a refund from the hotel as I've called the hotel and was informed that they have refunded NUSTAY. There is no phone number to call and I have been communicating with them via EMAIL. If you have a choice, please use more reputable online travel companies. This company obviously does not care for their customers.

Booked the Crowne Plaza in Abu Dhabi… Booked the Crowne Plaza in Abu Dhabi through Nustay but the hotel was closed due to Coronavirus and instructed Nustay to pay me a refund. Instead of doing so Nustay told me my booking was non refundable and that the hotel was open, my sister turned up there only to find out it was actually closed and Nustay still won’t pay me my money back. Scam of an organisation.