Do not use this company Do not use this company. I booked a one night stay because my son had a soccer tournament 2 months later, then the Covid 19 outbreak began. My son's tournament was cancelled and I reached out to cancel my reservation - this was 6 weeks prior to my reservation date. They asked if I could contact them within 7 days of the reservation as they needed to deal with much sooner reservations. I completely understood and did exactly as they asked. Contacted them 6 days prior to our stay and they refused to consider returning our money. Do not ever use Nustay. They are a scam.

Refund from Nustay Due to Covid travel restrictions we cancelled our hotel in Portugal booked through Nustay. We had free cancellation as long as we cancelled up to 7 days before our arrival date, We cancelled with Nustay on 11th May 2020 - After a few emails back and forth we received a full refund credited back to our account. My main contact at Nustay was Helen Grey and she did an absolutely fantastic job of making sure any issues were resolved. Her honesty and professionalism is a credit to her and the company she represents. Top marks all round.

Stole my money Cancelled my reservation on 16th May, 4 months before our scheduled stay. We were informed that we would be refunded within 90 business days. It is now nearly 5 months since the cancellation and we have not received the refund. Scam artists. Do not use.

My review is In relation to a customer service agent Alex Fitch My review is In relation to a particular customer service agent Alex Fitch. He was extremely polite and went above and beyond to help get me the best result possible due to the unforeseen circumstances of the virus. Alex was really kind and tried his absolute best to get me the result I was after, and he is probably under so much pressure at the moment. Thanks so much Alex!

Mathias Lundoe Nielsen the owner of… Mathias Lundoe Nielsen the owner of Nustay needs to refund the hundreds of people he scammed out of their hard earned money. Every other booking company refunded their customers during the covid crises but this man ran off with all our money - total scam artist.