The team at Nustay is the best! The team at Nustay were very helpful when dealing with our canceled reservations on our trip to Hokkaido, Japan. Each email was filled with courteous and concerned words, with attention to detail and knowledge of our situation. They handled our cancelation quickly and even got us a credit for a future booking for a non-refundable reservation at a hotel in Narita. Their email replies were prompt and I heard back from them within one day and even the same day. I will definitely use Nustay for booking on our future trips. Thanks Nustay, you're the best! Sincerely, Kandice Crusat

Thank you! Negative feedback can be written via revieuw pages. no one likes to get negative feedback. I would like to compliment you for reviewing our booking again and for the quick and neat settlement. compliments on how you handled the problem. gives confidence in a new booking, thank you!

Stole my money Cancelled my reservation on 16th May, 4 months before our scheduled stay. We were informed that we would be refunded within 90 business days. It is now nearly 5 months since the cancellation and we have not received the refund. Scam artists. Do not use.

Excellent suppport from The Nustay Team Nustay came out on top earlier in the year when we booked accommodation for a June trip to Barcelona. Following the Worldwide impact of COVID 19 Nustay,s customer support team stepped up to support us with a voucher code for the full value which we can use for future travel plans. We are most grateful for the outstanding service provided by the Customer support team and look forward to a time when we can all make travel plans again.

Booked a hotel in February Booked a hotel in February, cancelled and asked for a refund in May. We were told we would get our money back within 90 days-- it's now OCTOBER and still nothing. I know they were able to get a refund from the hotel as I've called the hotel and was informed that they have refunded NUSTAY. There is no phone number to call and I have been communicating with them via EMAIL. If you have a choice, please use more reputable online travel companies. This company obviously does not care for their customers.